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Digital Accessibility statement

IKEA Retail (Ingka Group) - As a retail company that is committed to the mission of offering a wide range of well-designed functional home furnishing products at low prices for the many people, we are continuously enhancing the accessibility of our digital experiences, systems, and services for our diverse customer base, including those with disabilities.

We are committed to making IKEA.com and the IKEA app accessible, in accordance with the Finnish Act on the Provision of Digital Services (306/2019). We are continuously working towards improving digital accessibility, and we are doing so by implementing global standards, including the Web Content Accessibility Guidelines (WCAG).

As a company, IKEA Retail (Ingka Group) is committed to a human-centric approach in the use of technology for the benefit of the many. 

Compliance status

IKEA.com and the IKEA app are partially compliant with WCAG 2.1 Level AA. WCAG provides guidance on how to make websites easier to use for people with disabilities. There are three levels of compliance and IKEA Retail (Ingka Group) aims to achieve WCAG 2.1 Level AA.

We have taken significant steps to make our digital experiences more inclusive. We are also working with accessibility experts and people with disabilities to test and give feedback. Our efforts include, for example, improving our alternative texts, the experience while navigating with keyboard and when using a screen reader. We have also improved things like video content with transcriptions and captions available, and headings with better hierarchical structure on a page.

We are committed to providing clear and accurate information about the accessibility features of the products and services we offer. Where available, we include accessibility details provided by manufacturers or service providers to help our customers make informed choices.

We ensure that all identification, security, and payment features within our services are designed to be perceivable, operable, understandable, and robust. This includes compatibility with assistive technologies and support for keyboard navigation and screen readers.

Our digital identification, electronic signature, and payment systems are developed in accordance with accessibility best practices. We strive to ensure these features are usable by everyone, including people with disabilities, by adhering to the principles of being perceivable, operable, understandable, and robust.

We know from several accessibility assessments that we still have a few things to improve. Please note that this does not mean that users will be unable to access and use the website IKEA.com or the IKEA App, but it indicates that we still have some work to do – and we are working on it!

The content listed below is non-accessible because the IKEA.fi website and IKEA app are not yet fully compliant with the requirements.

IKEA.com 

IKEA.fi is the biggest digital meeting point for IKEA Finland. The delivered service makes it possible for our customers to view products and get information about prices and stock availability, get information about stores, and support the e-commerce journey.

Type of deficiency: 

  • Non-text content such as images does not have a text alternative that serves an equivalent purpose.
  • Pre-recorded video content does not have an audio description or full text alternative.
  • Pre-recorded video content does not have an audio description.
  • Information, structure, and relationships conveyed through visual presentation are not available to assistive technologies.
  • The meaningful reading sequence of content cannot be determined programmatically.
  • Content is locked to a specific display orientation and does not adapt to user preference.
  • Input fields that collect personal data do not identify their purpose to assistive technologies.
  • Colour is used as the only visual means of conveying information or indicating an action.
  • Content does not reflow to a single column when zoomed to 400%, requiring two-dimensional scrolling.
  • Non-text user interface components or graphical objects do not have sufficient contrast against adjacent colours.
  • Text spacing cannot be adjusted without loss of content or functionality.Additional content that appears on hover or focus cannot be dismissed, hovered, or persists long enough to be read.
  • Text does not have sufficient colour contrast against its background.
  • Text cannot be resized up to 200% without loss of content or functionality.
  • Not all functionality is operable through a keyboard interface alone.
  • Keyboard focus can become trapped within a component with no way to move it away.
  • Time limits cannot be turned off, adjusted, or extended by the user.
  • No mechanism is available to skip blocks of content that are repeated across pages.
  • The keyboard focus indicator is not entirely visible during interaction.Keyboard focus order does not follow a logical and meaningful sequence.
  • The purpose of links cannot be determined from the link text alone or from its programmatic context.
  • Headings and labels are not descriptive enough to convey their topic or purpose.
  • Some pages do not follow a logical heading hierarchy.
  • Keyboard focus indicator is not visible.
  • Functionality requiring multi-point or path-based gestures cannot be operated with a single pointer.
  • Actions triggered by a single pointer cannot be aborted or undone before completion.
  • The accessible name of a component does not contain the visible text label.
  • Functionality that requires a dragging movement has no accessible single-pointer alternative.
  • The default language of the page is not identified in the page markup.
  • Passages or phrases in a language other than the default are not identified in the markup.
  • A change of context occurs automatically when a component receives keyboard focus.
  • Navigation mechanisms are not presented in a consistent order across pages.
  • Components with the same functionality are not identified consistently across pages.
  • Input errors are not automatically detected and described to the user.
  • Labels or instructions are not provided for content that requires user input.
  • When an input error is detected, suggestions for correction are not provided.
  • Interactive elements do not have accessible names, roles, or programmatically exposed state information.
  • Status messages are not programmatically determined and therefore not announced by assistive technologies.

 

The IKEA App

IKEA app is a digital meeting point for IKEA. The delivered service makes it possible for our customers to view products and get information about prices and stock availability, get information about stores, and support the e-commerce journey both in store and online. The IKEA App is available both for iOS and Android users.

Type of deficiency:

  • Non-text content such as images does not have a text alternative that serves an equivalent purpose.
  • Information, structure, and relationships conveyed through visual presentation are not available to assistive technologies.
  • Text cannot be resized up to 200% without loss of content or functionality.
  • Not all functionality is operable through a keyboard interface alone.
  • Keyboard focus order does not follow a logical and meaningful sequence.
  • Functionality requiring multi-point or path-based gestures cannot be operated with a single pointer.
  • Status messages are not programmatically determined and therefore not announced by assistive technologies.

We are actively working to address these issues as part of an ongoing effort to improve the accessibility of our digital experiences.

Preparation of this accessibility statement

This Digital Accessibility Statement has been prepared on 10.06.2026. The information in the Digital Accessibility Statement is based on self-assessment and with the help of an external agency.  The statement was last reviewed on 26.06.2026.

Feedback

As we're always eager to improve and support our customers, please let us know if you encounter any accessibility barriers in any part of our digital experiences.

E-mail: customer.support.fi@ikea.com (link opens to new window)

Please use subject: Digital Accessibility

Postal address: IKEA Oy Espoontie 21, 02740 Espoo

Enforcement procedure

If you, for some reason, are unhappy with our response to your feedback, you may also report your experienced digital accessibility barrier to Traficom. Traficom supervises the accessibility of digital services throughout Finland, e.g. for operators in the public sector and partly in the private sector.

Contact information of Traficom:

Finnish Transport and Communications Agency Traficom

Digital Accessibility Supervision Unit

https://saavutettavuusvaatimukset.fi/en (link opens to new window)

saavutettavuus@traficom.fi (link opens to new window)

telephone switchboard 029 534 5000   

To assist users who speak different languages, our legal content has been translated, in whole or in part, into english. You acknowledge and agree that the translation is not legally binding and should only be considered an aid, the original content in finnish is the legally binding content. Ikea does not endorse or guarantee the accuracy or quality of, will not be responsible for, and to the maximum extent permitted by applicable law expressly disclaims any and all liability for any and all such translations and you are responsible for reviewing and verifying the validity of any claims in assosiation with the translation.

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