How does the Delivery to your address - carried inside work?
To order the 'Delivery to your address - carried inside' service, add the desired products to the shopping cart and select 'Delivery to your address - carried inside' as the delivery option at checkout. Enter the delivery address and any more detailed delivery information, choose your preferred delivery time and confirm the order. You will receive an order confirmation by email and delivery details by SMS. On the delivery day, make sure that the transport company has unobstructed access to your home and that your order fits in the desired place. Also make sure that there is an adult on site to receive the order. An employee of the transport company will leave the order in the room of your choice. If there are any problems with the order (such as a missing or damaged product), please inform the driver immediately on site and contact IKEA customer service.
- Placing an order
a. Add the desired products to the shopping cart, select "Delivery to your address" and "carried inside".
b. Enter the address and any other information and select the preferred delivery date. We will do our best to accommodate requests such as a specific delivery time, but we cannot guarantee them. Also choose which room in your home you would like the products delivered to.
c. At checkout, you can choose the estimated time window that suits you best.
d. Complete your order and check that your payment details and delivery options are correct. Please also make sure that your order, including all packages, will fit into the space you have chosen.
e. Any changes to the order must be requested as soon as possible to avoid additional costs. Product changes must be requested before the order moves to the 'In Picking' status. Changes to the date, time, and delivery location must be requested before the order moves to the 'Picked' status. To check the status of your order and order updates, use Order tracking and management tool.
f. If you want to cancel your order but can no longer do so via your IKEA Family account, contact IKEA customer service.
- Order processing and confirmation
a. You will receive a confirmation email and/or text message with the delivery time and other instructions.
b. Be prepared by making sure you are available at the time of delivery.
- On the day of delivery
a. A carrier employee will contact you 5-30 minutes before delivery. If you can't answer, the driver will try to deliver your order regardless.
b. Provide unobstructed access for the vehicle and driver in front of the building and to your home (for example, that your order can be transported up stairs or that an elevator is available).
c. Make sure that an adult is present at the time of delivery to receive it. If no one is present at the time of delivery and the driver cannot contact you, the delivery will be marked as unsuccessful. In this case, please contact IKEA customer service to book and pay for a new delivery.
d. Keep your order confirmation and other relevant information close at hand.
e. The driver will deliver the products to your home, regardless of floor level, and take them to the preferred room/space.
f. When the order arrives, check that you received all the products on the order confirmation and that the packaging is intact. The driver should notify us of any packaging damage, but if you need help, you can contact IKEA customer service.
- After delivery
a. Report any issues (such as a damaged or missing product) to the driver as soon as you notice them, and contact IKEA customer service if you need assistance.
b. The carrier may not complete the delivery if the routes are not safe. In this situation, IKEA will contact you to arrange a new delivery date.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
This home delivery method is suitable for large and heavy orders, in which case the driver brings the order inside your home.
Read moreIKEA offers Delivery to your address, Parcel Delivery, and Collect from IKEA location or from external pickup point.. Home Delivery includes 'carried inside' and 'handover from delivery truck' options. Parcel Delivery is ideal for smaller items through post and Collect from IKEA Location allows you to pick up your order from an IKEA store or Collection Point.
Read moreTo ensure that your delivery is successful, you must provide a safe, clear, and adequate space for your products to be delivered by the delivery company. If your delivery is going to a higher floor than ground level (i.e. an apartment), sufficient access via stairs or an elevator is required. While most IKEA products can be delivered, some fragile, oversized, or seasonal items may have restrictions.
Read moreThis option is for you, if you value flexibility and you are able to carry the goods inside yourself. The delivery partner will drive the truck as near as possible and will handout the order near the truck. Bare in mind, the deliver will assess safety and accessibility and due to this might not be able to drive all the way up to the door.
Read moreTo choose the best delivery option, consider the size and type of your order: Parcel Delivery for smaller items, and Delivery to your address for larger or bulky items. If you prefer picking up your items, Collect from IKEA location offers flexibility. For home deliveries, check available timeslots, lead times, and costs based on your postcode and order details.
Read moreWe deliver your order for pickup from the parcel point and parcel deliveries to your door normally within 3-5 days and deliveries to your address within 1-5 days.
Read more