How does parcel delivery to your door work?
When ordering parcel delivery to your door (home parcel), add your chosen smaller products to the shopping cart and select "parcel delivery to your door" as the delivery method at checkout. Then enter the delivery address and any additional information. After placing your order, you will receive an order confirmation and an estimated delivery date by email. You will receive package tracking information once your order has been processed. Your package will be delivered to your doorstep at a time to be announced later. After receiving the package, please check that all the products you ordered were delivered intact and contact IKEA customer service in case of any problems.
Ordering a home parcel:
- Placing an order
a. Add the smaller products you want (such as interior decoration products, textiles and household items) to your shopping cart and select "parcel delivery to your door" as the delivery method at checkout.
b. Enter your shipping address. Make sure that you also enter any more detailed delivery instructions. The price of the service is €14.90, but when logging in to your IKEA Family account before purchasing, your service fee will be reduced to €9.90.
c. Complete your order and select a preliminary delivery date and time (typically 3-10 business days). You will receive an order confirmation by email with preliminary delivery dates. Please note that the preliminary date may still change.
d. Changes cannot be made to an order that has already been placed afterwards. However, the order can be cancelled before the package has been handed over to the carrier.
- Order processing and dispatch
a. Once your order has been processed, the tracking information will be provided to you via email. The tracking link will allow you to track the progress of your package.
b. Your order will be shipped from the local distribution center or your nearest IKEA store and can be split into multiple packages if needed. If the order is divided into several packages, there may also be several deliveries.
c. Posti will contact you to arrange the final date and time of the delivery.
- Delivery
a. The package(s) will be delivered within the time window provided by Posti. This time window may differ from the one in the order confirmation.
b. Please be present at the announced time. If you were unable to be there or the delivery of the package is prevented for some other reason, please contact the carrier to arrange a new delivery time (please note that a new delivery may cost separately).
- During and after delivery
a. After receiving your order, check that all the products you ordered were delivered and are in order.
b. If any product is missing or damaged, please report this to IKEA customer service as soon as possible. You can contact customer service through this.
If your home parcel is delayed:
If your home parcel delivery is delayed, please note the following:
- The time window (9–21) and delivery date shown in your order confirmation email is an estimate, not a guaranteed delivery time. Posti will contact you later to arrange the exact delivery time and date.
- Once your delivery has been transferred to Posti, you can track its progress using Posti's tracking link. You can access this tracking through our "Track and manage your order" service or via the OmaPosti app.
- If your parcel has not arrived at the agreed time with Posti and Posti has not contacted you, you can reach our customer service by writing "I want to speak to a human" in the chat or by calling 09 3482 9400.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
IKEA offers Delivery to your address, Parcel Delivery, and Collect from IKEA location or from external pickup point.. Home Delivery includes 'carried inside' and 'handover from delivery truck' options. Parcel Delivery is ideal for smaller items through post and Collect from IKEA Location allows you to pick up your order from an IKEA store or Collection Point.
Read moreWe deliver parcel orders to pick-up points as well as home parcels directly to your door.
Read moreWe deliver your order for pickup from the parcel point and parcel deliveries to your door normally within 3-5 days and deliveries to your address within 1-5 days.
Read moreAfter adding your desired items to your cart, choose 'Home Delivery' at checkout and select the 'Handover from delivery truck' option. On the delivery day, your order will be delivered as close to your house as possible.
Read moreTo order the 'Delivery to your address - carried inside' service, add the desired products to the shopping cart and select 'Delivery to your address - carried inside' as the delivery option at checkout. Enter the delivery address and any more detailed delivery information, choose your preferred delivery time and confirm the order. You will receive an order confirmation by email and delivery details by SMS. On the delivery day, make sure that the transport company has unobstructed access to your home and that your order fits in the desired place. Also make sure that there is an adult on site to receive the order. An employee of the transport company will leave the order in the room of your choice. If there are any problems with the order (such as a missing or damaged product), please inform the driver immediately on site and contact IKEA customer service.
Read moreSuitably sized products can be delivered to you as postal package to Posti's pick-up point or to your home.
Read more