IKEA Business Network Terms of Use
Thank you for creating an IKEA Business Network (“Network”) Account (the “Account")! Through the Account, your company will have access to numerous relevant services that support its business, such as purchase history and communication with the latest news, trends, and inspiration for your business.
1. The legal bits
These Terms and Conditions form a legally binding contract between the company registering for an Account (the “Company”) and IKEA Canada Limited Partnership (“IKEA”, “we”, “us”). The Terms and Conditions govern the Company’s access to and use of the Account. IKEA may, in its sole discretion, modify these Terms and Conditions at any time, e.g. in case of changes to applicable laws, changes in services and features offered by IKEA, or when we introduce new services. Any such change will take effect fourteen (14) business days from the date on which we publish the updated Terms and Conditions. If the Company does not accept the changes, it has the right to cancel its Account. Any use of the Account after the updated Terms and Conditions have been communicated to the Company shall be deemed as the Company’s acceptance of such updated Terms and Conditions.
IKEA reserves the right to amend, alter, withdraw, suspend, or terminate the IKEA Business Network Program, including any benefits, or these Terms of Use at any time without notice or compensation.
In case the Company wants to share feedback, comments or questions regarding the Account, please contact us.
2. The Account
The Account enables business customers to purchase products and services for business purposes and to access and use a number of features and services intended for business customers. Through the Account the Company can purchase products and services for business purposes and access and use several features, services and benefits intended for business customers. The benefits and offerings to Network members may change over time and IKEA reserves the right to add or remove benefits and services as it sees fit. Some benefits and services are only offered to the Company at any one time and any attempt to circumvent this right will be considered a breach of these Terms and Conditions which may lead to termination of the same. IKEA Business Network has been specifically designed for micro and small businesses.
In order to connect the Company’s purchases to the Account, the Company must identify itself during the checkout process. For online purchases, this is done by inserting the Network card number in the requested field, and for purchases in-store, by scanning the Network card at the check-out. It is important to remember this because unfortunately, due to technical reasons, we cannot make any retroactive registrations of purchases.
Product and service offerings and discounts
Through the Network, the Company will have access to a variety of member discounts, offerings and services. As an example, we offer discounts on design services to help the Company create the space needed for its business. We also offer discounts on business services provided by our partners that we believe are relevant to the Network members. In addition, Network members will receive discounts on selected products and services. However, please note that not all products on offer to the Network members have been approved for commercial use, and that IKEA takes no responsibility for ensuring that the products offered or discounted are compliant or suitable for their intended use in the Company’s business. Please verify that your purchases are compliant and suitable for the intended use in your area. Contact IKEA for Business for more information about the range.
Offers, discounts and services will vary over time and may also differ from store to store. Information about our current offers, discounts and services can always be found on My IKEA Business Network Page.
Free regular coffee or tea
Offer valid for Network members, in-store at IKEA Canada locations only. Present your Network card at any Swedish Restaurant to receive a complimentary regular coffee or tea (up to a maximum of two (2) items per member/account per day). Offer valid at Swedish Restaurant only. Offer not valid at Swedish Bistro or Swedish Deli. While supplies last. No rain checks. See IKEA.ca or your nearest IKEA Canada location for details.
IKEA Toronto Downtown and IKEA Scarborough only: Get a free regular coffee or tea with the purchase of a cinnamon bun at the Swedish Deli
Offer valid from March 16, 2024, to March 31, 2025, in-store at IKEA Toronto Downtown and IKEA Scarborough locations only. Present your Network card to purchase a cinnamon bun at the IKEA Swedish Deli will receive one (1) complimentary regular coffee. While supplies last. No rain checks. Selection may vary by store. Cannot be combined with other offers or discounts. Limit of two (2) free coffees per customer. Valid at participating IKEA Canada stores only. See in-store for details.
Learn with IKEA
We want to support the growth of our Network members! For this reason, we have created “Learn with IKEA”, which gives Network members access to educational content through training modules and newsletters on topics like people development, business development and space creation. Please note that all content in “Learn with IKEA” has been created exclusively for Network members and that the Company is prohibited from downloading, copying, recording, sharing, distributing or otherwise making available any of the content of “Learn with IKEA” to anyone who is not an employee of the Company.
People perks
We care about companies, but we care even more about people! That is why we want to give Network members the possibility to create a better everyday life for their employees! We have teamed up with our partner BenefitHub to offer our Network members free access to BenefitHub’s discounts and perks program (we call it “Perks for your people”). Information about Perks for your people is found on My IKEA Business Network Page and will be available via link to BenefitHub website. Perks for your people are offered by BenefitHub directly to the Company’s employees and are subject to the specific terms and conditions of BenefitHub. IKEA takes no responsibility for Perks for your people. Please note that Perks for your people have been negotiated exclusively for the Network members and that the Company is prohibited from making Perks for your people available to anyone who is not an employee of the Company.
3. Creation of a Network Account
The Company must create an Account by providing accurate, current and complete information, including the company name and email address, and undertakes to keep IKEA updated of any changes to such information. You can also add your preferred store, which we will then use to send you information about local store events and other relevant information connected to that store.
IKEA will not be liable for misdirected email or mail communication where your personal information is inaccurate or no longer valid. If we believe that some of our records are inaccurate, we may contact you to verify our records. IKEA reserves the right to cancel any account that is incomplete or contains inaccurate information.
By registering an Account, the Company confirms that the individual submitting the registration has the authority to bind the Company and that the Company is eligible for registering an Account. The Company also represents that it has all requisite rights, power, and authority to enter into and perform its obligations under these Terms and Conditions.
The Account is non-transferable and may be used and accessed only by the Company, directly and exclusively for its own business purposes. The Company acknowledges that the Account may under no circumstances be used for the reselling of IKEA products or services to third parties.
4. Administration of the account
The Company can choose to have several users connected to its Account including several users with administrative rights. The individual who first creates the Company’s Account will automatically become an administrator of the Account and the Company must always have at least one user with administrative rights. The administrator will be able to (i) invite other employees of the Company to become users and administrators of the Account, (ii) delete individual users; (iii) delete or change the settings for the Account (e.g. select preferences, upgrade to or downgrade from to the IKEA Business Network, and (iv) see the full purchase history of the Company, including the name of individuals who have placed an order. A regular user can only see its own activities on the Account.
Each user will receive an IKEA Business Network card (the “Card”) that shall be used to identify the Company as an IKEA Business Network member. The Card is not transferable and can only be used by the person whose signature is on the card. The Card is not a debit card, credit card or guarantee card. You may be required to provide proof of identity when using an IKEA Business Network Card. In the event of loss or theft of an IKEA Business Network Card or account number, please contact us immediately.
The administrator is responsible for ensuring that all users of the Account are employed by the Company or otherwise authorized to act on behalf of the Company.
IKEA will store and process personal data of the individual users of the Account. The Company hereby confirms that it will make any such individuals aware of the content of the IKEA Business Network Privacy Notice.
5. Acceptable Use
The Company may use the Account only for business, commercial and authorized purposes, such as purchases, use of planning tools and/or to communicate with IKEA. The Company must not (and shall ensure that its users do not) misuse or tamper with the features and services that it gets access to through the Account (e.g. hack, introduce viruses, trojans, worms, logic bombs, carry out denial of service attacks or any other technologically harmful practice or materials) or otherwise misuse or tamper with our technologies or functionalities.
The Company is responsible for all activities that occur under the Account and shall ensure that all users maintain the confidentiality of their individual passwords. If the Company believes that an unauthorized person has gained access to a password and/or the Account, the Company must immediately contact IKEA and change any compromised passwords. The Company shall ensure that its users always log out from the Account after the end of each session. IKEA will not be responsible for any loss or damage arising out of the Company’s failure to comply with these Terms and Conditions.
Please note that not all products on offer to the Network members have been approved for commercial use, and that IKEA takes no responsibility for ensuring that the products offered or discounted are compliant or suitable for their intended use in the Company’s business. Please verify that your purchases are compliant and suitable for the intended use in your area.
Products purchased through the Account are intended exclusively for business purposes and not for resale. IKEA Business Network accounts may under no circumstances be used for reselling of IKEA products or services to third parties. IKEA product warranties apply to the purchaser and cannot be transferred.
IKEA reserves the right to refuse an IKEA Business Network account, suspend or terminate your account, including all benefits, if it suspects unauthorized use or abuse of its services.
6. Copyright, trademarks and patents
All title, ownership, rights, and intellectual property rights in and to the Account, IKEA.ca and the IKEA brand shall remain with either IKEA or its franchisor, Inter IKEA Systems B.V.
The use of the Account does not give the Company the right to use or reproduce any of our copyrighted materials, trademarks, service marks, patents or other proprietary rights or materials. The Company also confirms that it will not use its relationship with IKEA for any marketing or financing purposes or as reference in any company presentations or press releases, or in any way utilize (either on the Internet or in any other way communicate to the public) any trade name, trademark, service mark, logo or other distinctive brand feature of IKEA, Ingka Group or Inter IKEA Group.
7. Termination and suspension of the Account
The Company may terminate the Account at any time by deleting the account. If terminated, the Company will no longer be able to benefit from the Account offerings.
If you no longer wish to receive promotional emails from IKEA, or IKEA Business Network, simply click the unsubscribe link found at the bottom of the email, or visit IKEA.ca, click “Sign in”, log in, click “Manage your account”, click “Settings”, edit “Communication settings”, de-select the “Email” checkbox, and click “Save changes”.
If you would like to cancel your IKEA Business Network membership, visit IKEA.ca, click “Sign in”, log in, click “My Profile”, click “Account”, and click “Delete profile”.
IKEA may, in its sole discretion, terminate or suspend the Company’s Account by providing notice to the Company’s Account administrator(s) on the occurrence of any of the following situations: (a) if we see, or have reasons to believe, that the Company uses the Account in breach of these Terms and Conditions, (b) if IKEA reasonably suspects that fraudulent activities have taken place, (c) any other use of the Account that is not acceptable to IKEA; or (d) if the Company has been inactive for more than 30 months. By inactivity, we mean that the Company has not interacted with IKEA by e.g. logging in to the Account or opening our emails. We also reserve the right, with or without notice, to remove or edit content, modify, suspend or discontinue the availability of any features or services and charge, or stop charging a fee for any services, under the Account.
Sections 6, 7, 8, 9 and 10 shall survive the termination or expiration of these Terms and Conditions.
8. Indemnification
The Company agrees to defend, indemnify, and hold IKEA harmless from and against all liabilities, damages, losses, and expenses of any kind (including reasonable legal fees and costs) relating to, arising out of, or in any way in connection with any of the following (“Claim”): (a) the Company’s access to or use of the Account, including information provided in connection therewith; (b) the Company’s breach or alleged breach of these Terms and Conditions or applicable law; and (c) any misrepresentation made by the Company.
9. Limitation of liability
To the extent permitted by applicable legislation, IKEA will not be liable to the Company for any damages of any kind, including without limitation any indirect, special or consequential damages, arising out of the use or inability to use the Account, even if we have been advised of the possibility of such damages or for any claim by any other party. IKEA does not warrant that any of the products or services purchased by the Company from IKEA are suitable, appropriate or legal to use in the Company’s business operations.
10. Applicable law and disputes
These Terms & Conditions shall be governed by the laws of the Province of Ontario without regards to any rules or principles on conflicts of laws. Any dispute, claim, or controversy arising or relating to these Terms and Conditions shall be resolved by the applicable courts in the City of Toronto.