I tried to make an online purchase with an IKEA Gift Card and the balance disappeared, what should I do?
The system may encounter an error when changes are made to an order after entering the gift card number.
If you decide to make changes to the order after you have entered the gift card number, the balance may disappear temporarily. It will be added back to your gift card automatically within 48 hours. We apologize for this inconvenience.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing and hard to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing and hard to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
You can buy a gift card or verify your gift card balance online or by giving us a call/chatting with us.
Read moreTo use your reward you need to be logged in with your IKEA Family account before placing your purchase.
Read moreTo use a gift or refund card as a payment option for your online order, select the "Redeem a gift card" option in the checkout.
Read moreIf something is missing after delivery or pick up from IKEA Click & Collect or a pick-up point, make sure to first check if your order has been split into multiple deliveries, as the missing item might still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service either online or in-store.
Read moreIn certain circumstances it's possible to link your purchase later. Please contact our Customer Support team.
Read moreOnce at checkout, please ensure that all items in the cart are finalized before clicking on "Use this gift card" when applying a gift card as payment.
Read more