Can I request an invoice for an in-store purchase for which I have already made a return?
Yes, you can request an invoice for a store purchase where some of the items have been returned.
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Did you place an order via IKEA.be? Then you will automatically receive your invoice. After a purchase or order in the shop, you can create your own invoice at home. You will then receive it immediately via e-mail.
Read moreDo you need a duplicate of your invoice after your purchase? Then our customer service team will send it to you by email.
Read moreIf you change your mind or a product doesn't suit you, you have 365 days to return it. For mattresses, the return period is 90 days. With proof of purchase and if the return conditions are met, IKEA will give you a full refund.
Read moreIf you receive a product you did not order, first check whether it's an extra item or if something from your original order is also missing. If items are missing, contact IKEA Customer Service in-store or online, and a co-worker will assist you with returning the incorrect items and getting the missing ones. If you've received extra items, verify on the purchase invoice whether you've been charged, then contact IKEA Customer Service for guidance on how to proceed.
Read moreDo you still need an adjustment on your invoice after your purchase? Then our customer service team will help you further.
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