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Customer Service

Helping you help yourself

Looking to check the status of your order? Want to return a product or order a spare part? We have convenient self service options which will let you do just that!

My orders

Track or cancel your order or view your order history

Manage your order

My case

Track case status and next steps. Log in to your IKEA account first.

Log in

Return or exchange products

Find out all about how to exchange or return your products

Learn more about our return policy

Stock information

Check availability online or in store

More details on stock information

Missing parts

Order fittings and spare parts.

Learn how to request spare parts

Ask for an invoice

Generate your own invoice or contact us if you need a duplicate

Request your invoice

IKEA Gift Card

Check your gift card balance

Read more about Gift Cards

Lost and found

Did you lose something in one of our stores?

Find your lost items

Do you have a question?

Enter a term in the search bar to get the answer.

Find your IKEA store

Find an IKEA store near you

Visit us in store and get inspired. We're open and excited for your visit. Browse our products, walk through our room settings, and grab a bite to go.

Find your IKEA store

Do you still have questions?