Following direction from the Victorian Government, the IKEA Richmond and Springvale stores will temporarily be closed for visitors.
Victorian customers can continue to shop the full IKEA range online at www.IKEA.com.au.
The following contactless services will remain available:
- Home Delivery
- Click & Collect
- Virtual planning sessions
All existing services will be rescheduled when restrictions ease.
We encourage our customers to look after themselves and each other, and look forward to welcoming you back in store soon.
Due to large volumes of orders, there may be a delay in Parcel delivery across the country. Please use our tracking tool to find details regarding your order.
In line with direction from the Victorian Government, you’ll be required to check in using a QR code on the Service Victoria app. Mask wearing is also required, except in the case of medical exemptions and for children under 12 years.
We’ve increased our cleaning procedures, particularly in high traffic and touch areas, and provide hand sanitiser in-store.
Customers are encouraged to check in via a COVID-safe QR code or provide your details for contact tracing purposes.
We’re keeping 1.5m distance between customers & co-workers (with floor markings to assist), plus limiting customers per lift.
We prefer contactless payment where possible, simply tap or swipe your card at the checkouts. Not all registers will accept cash.
The following services will temporarily be unavailable:
- Mattress Take Back
Offers at IKEA Springvale
917 Princes Highway
Springvale VIC 3171
T: 03 8523 2154
When shopping with IKEA Springvale you may experience a queuing process for Click & Collect due to demand.
Our co-workers have been trained to support and ensure everyone observes the new government guidelines.
Click & Collect
Tues 19th Oct: Temporarily closed
Wed 20th Oct: Temporarily closed
Mon - Sun : 8 am - 7pm
Once you receive confirmation that your order is ready for pick up, it can be collected from our Click and collect area located on level P1.
Proceed to level P1 entering via Westall Rd and follow signage for IKEA click and collect. From here, a co-worker will direct you to the appropriate parking spot. Please scan the QR code visible in the carpark and complete the form to let us know you are ready to collect. Once you have submitted the form, please wait in your car and your order will then be brought out to you.
As per Government requirements, please check in using a QR code on the Service Victoria app and wear a face mask while loading your vehicle. To keep this service contactless, please note we are unable to help you load items into your car.