IKEA North Lakes

Ensure you have received an SMS or email advising your order is ready for pick up. Please collect your items within 24 hours of receiving this message where possible.

Pick up times

• Order before 9 am and pick up after 12 pm
• Order before 12 pm and pick up after 3 pm
• Order before 3 pm and pick up after 6 pm

Where to collect your order

Your order will be available for collection at the Click and collect pick up point located in the B1 car park under IKEA North Lakes. The Click and collect desk is behind the four main IKEA lifts, with parking spaces marked as Click and collect. 

Public Transport

Bus routes 685, 676, 679, & 684 take you to North Lakes Bus Station, cross the road and walk through the shopping centre. IKEA North Lakes is a 20-minute walk from the Mango Hill train Station (on the Peninsula line and Springfield Line). From Mango Hill Station, you can catch bus route 682 & 687 to North Lakes Bus Station.

There is a taxi pick-up point located next to the Coles and Woolworths Westfield entrances off North Lakes Drive.  

Driving or cycling

The carpark can be accessed from ANZAC Avenue, South Bound Bruce Highway North Lakes/ Kallangur exit or North Lakes Drive. Bike Parking is also available within the IKEA carpark.

Free parking under 4 hours

Over 700 car parks are available including family-friendly (pram) parking and disability parking just outside the store entrance. Westfield charge for parking over 3 hours However if you use the IKEA parking on B1 and L2 you can enter your car registration on exiting at the payment terminals and select IKEA customer to get an extra hour free. Alternatively, you can download the Westfield Plus app and register which will automatically get you 4 hours free.

Wheelchair trolleys 
Wheelchair trolleys are available at the store entrance. Please speak to a co-worker for assistance.

Assistance animals 
Assistance animals are welcome in IKEA stores. Please keep your support animal under control and clean up after them. Otherwise, you may be kindly asked to remove your animal from the store.

Disability parking
Family-friendly (pram) parking and disability parking is available near the store entrance.

Assisted car loading
If you require assistance lifting heavy items into your vehicle, we are more than happy to help. Assisted car loading is available until 30 mins before store close. Service is located at the Click and collect counters. 

Electric vehicle charging stations are available for customers onsite. Please bring your own Type 2 cable. The chargers are on the Chargefox network and require RFID or app activation. These chargers are visible on Plugshare. 

Near the exit and after the checkouts, you will find the recycling disposal area for: 

• Paper and cardboard
• Incandescent and LED bulbs
• Fluorescent tubes
• Batteries

We offer a separate in-home packaging removal service that can be booked in conjunction with an Assembly service. This service is available for an additional fee.