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Terms and Conditions

Use of the IKEA website

This website and its contents are the property of Inter IKEA Systems B.V. (IISBV) and are subject to copyright. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use. Any other use of our website and its contents, including the modification, reproduction, distribution, transmission, republication, display, or performance, is prohibited without prior written consent of IISBV.

IISBV is the owner and authorised user of all intellectual property including but not limited to trademarks, logos, names, and designs - whether registered or unregistered, and other marks that are otherwise owned or licensed to IISBV. Nothing contained in this website should be construed as giving you any right in or license to any of the intellectual property on or associated with this website.

You may use the Questions and Answers (Q&A) function (where available on the IKEA website) on the product page to submit a question(s) regarding that same product.  The question(s), if it meets the requirements below, will be reviewed by an IKEA Customer Service assistant who will shortly provide a response to that submitted question(s). Both the question(s) and provided answer(s) will then be made available to the public on the same product listing page.

The question(s) must:

  • Not likely infringe on any intellectual property rights of any other person(s), including, but not limited to copyright laws;
  • Not be defamatory in nature, or likely to be perceived as defamatory to IKEA or to any other third party;
  • Not be inappropriate or offensive in nature, including potentially towards any other unrelated third party;
  • Be a genuine product query (determined by IKEA AU in its sole discretion) regarding the same product where the question was submitted; and
  • Not contain any personal information of any person(s), or any information that is likely to identify any person(s)

 

By submitting a question on this platform above, you agree that IKEA Australia will have full discretion to determine whether your question(s) should be published and ultimately be made public.

Please note that the above platform is not the appropriate forum to address any product concerns from actual purchase.  IKEA takes any product concerns from our customers seriously and welcome customers with any concerns from their purchased product(s) to contact the IKEA Remote Customer Meeting Point (RCMP) via this link for further assessment.



Page last updated: 29/04/2025