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Damaged product claim

Sometimes, things don’t work out, but we’re here to help. If you’ve discovered your IKEA purchase is damaged, please follow this guide.

Lodge a claim yourself

If your item arrived damaged, is worth $50–$500, and was delivered between 2 and 14 days ago, use your order number to claim via ‘Manage my order’.

Manage my order

Report a damaged product

Every order is different. If your claim doesn't match the criteria to lodge a claim yourself, then please get in contact with us.

Contact customer care

Solar and appliance claims

If you have a product query relating to Home solar products or home appliances, then use the following guide.

Home solar

For Home solar related claims, please visit the Home solar product page.

Household appliances

For any appliance claims, you will need to contact us. Please have your receipt at hand to make the process smoother.

Missing something?

Order free assembly spare parts such as screws, knobs or plugs using our self-service tool.
Find your nearest IKEA store

Quick and easy support in-store

Need help? Why not visit us in your nearest store for a seamless and efficient customer support experience. 

Find your nearest IKEA store

Looking for something else?

You can explore other services like returns, order updates, and product guides online.