Will your staff help me load my Click and Collect order into my car?
Please bring support with you to help load heavy goods into your car and make sure the car is to the appropriate size for the order.
Our Click and Collect service will ensure your order is picked and ready to go from the counter. Our co-workers will hand your order to you on trolleys. Bring assistance if you think you may need help loading goods into your vehicle.
You can ask our staff for assistance, and if they can they may assist.
For the specific additional services that may be provided with Click and Collect, please see the details of your local store here.
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How do I pick up my Click and Collect order in store?
Once your order is ready for collection, you will receive an SMS or email notification. You can head store once you have received this notification or within your time window.
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Can I order live plants through Click and Collect?
Yes, select plants will be available for Click and Collect depending on the store and availability.
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Do you offer a Click and Collect service?
Click and Collect is a service that provides you the convenience of having your order ready to be collected at our counter when you come into store.
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Can I change the store of my Click and Collect order after it has been placed?
If you have selected the wrong store or find that you want to collect your order at a different store, please cancel your order and place it again online.
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Can I arrange for someone else to pick up my Click and Collect order?
Yes, it's easy to arrange for someone else to collect your order if you're unable to. All the collector needs is your order confirmation email and some form of identification.
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Can I arrange for my Click and Collect order to be delivered?
We're unable to convert your order into a delivery order. If you order is too large to take home, you can purchase our delivery service when you go to collect your order.
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