What is covered in my Kitchen guarantee?
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If a product has been delivered to you in a damaged state, please report this as soon as possible through 'Track & manage my order' or by reaching out to IKEA Customer Service either online or in store.
Read moreIf you’ve noticed a quality issue with your IKEA appliance and it’s still within guarantee, you can reach out to IKEA Customer Service either online or in-store for support. If your appliance is out of guarantee, we can still contact the manufacturer with an out-of-guarantee request, however, you will be billed for any work or parts.
Read moreAll IKEA products are carefully tested before being sold. However, if something goes wrong and you notice a quality issue over time, or the product breaks unexpectedly IKEA offers a guarantee period on select products in addition to your rights under Australian Consumer Law.
Read moreIf you receive a product you did not order, first check whether it's an extra item or if something from your original order is also missing. If items are missing, contact IKEA Customer Service in-store or online, and a co-worker will assist you with returning the incorrect items and getting the missing ones. If you've received extra items, verify on the purchase invoice whether you've been charged, then contact IKEA Customer Service for guidance on how to proceed.
Read moreThere are three types of spare parts in IKEA: small spare parts, bigger spare parts and spare parts for home appliances. Access to spare parts is subject to availability, and depends on the type of part you need.
Read moreIf you'd like to order a bigger spare part or are unable to find the spare part number, you can reach out to Customer Service online or in IKEA stores.
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