How can I contact my delivery driver?
Once your parcel order leaves our warehouse, you can use your order number to track it on our website.
You can track your order here.
If your order is being delivered via parcel, once it has been dispatched you can contact TGE directly to arrange a redirection or to rebook your delivery. You can contact them directly here.
If your order is being delivered via truck (whether it is in the home or to the door), the courier driver will contact you a minimum of 30 minutes prior to delivery within your booked time slot.
NOTE: It is important to double check your contact details before the delivery date occurs.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
-
What do I do if my delivery has failed?
If you delivery was unsuccessful, don't worry. We'll make sure your order can be delivered as soon as we can.
Read more
-
How do I track my Parcel delivery?
See the progress of your parcel using our Track and Manage order tool or on the MyToll website.
Read more
-
Do I need to be home for my delivery?
Whether you need to be home depends on the type of delivery you are waiting for.
Read more
-
How do I place a delivery order?
You can shop online and order for your furniture to be delivered to your address. Shopping online is easy. Simply add the products you are after to your shopping bag, and begin checkout.
Read more
-
How do I track my Truck delivery?
Track the progress of your delivery using our Track and Manage order tool.
Read more
-
Why can't I change my order?
If your order has reached a certain order status, it may not allow you to make changes such as rescheduling, adding or removing items or changing order details.
Read more