I have a problem with my delivery, what should I do?
Do you need further assistance with a delivery issue?
We are sorry to hear that your delivery has not gone as planned and we are always here to assist our customers when they need help with their orders.
You have fourteen days to make a claim here if your item has arrived damaged.
If you outside of this time frame or need to speak to a representative about your delivery, please contact us.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
If you delivery was unsuccessful, don't worry. We'll make sure your order can be delivered as soon as we can.
Read moreIf you just received your delivery from us and something was damaged, please let us know under 'Manage my Order' via your IKEA account, alternatively you can bring the item to one of our stores.
Read moreTo use this service, add your desired items to your cart, choose 'Home Delivery' at checkout and select the 'In The Home Delivery' option. Provide detailed delivery instructions, select your preferred delivery day, and confirm your order. You'll receive a confirmation email and SMS with delivery details, and on delivery day, ensure clear access and that someone over 18 is present. The driver will place items in your specified room. If you notice any problems (such as missing or damaged items), inform the driver on site and contact IKEA customer support.
Read moreTo use this service, add smaller items to your cart, select the 'Parcel Delivery' option at checkout, and provide your delivery address and any special instructions. You'll receive a confirmation email with estimated delivery dates, and tracking information will be provided once the order is processed. On delivery day, ensure a safe place is available if you're not present and check for any issues immediately upon receiving your order. If you notice any problems (such as missing or damaged items), contact IKEA Customer Support.
Read moreOur deliveries can arrive by two different services, either by Truck or Parcel depending on where your order is coming from. Delivery times can differ based on the service.
Read moreTo use this service, add your desired items to your cart, choose 'Home Delivery' at checkout and select the 'To the Door Delivery' option. Provide accurate delivery details and confirm your order. You'll receive a confirmation email and SMS with delivery details, and on delivery day, ensure clear access and that someone over 18 is present. If you notice any issues (such as missing or damaged items), inform the driver on site and contact IKEA customer support.
Read more