Can I add an assembly service to my current order?
You can choose to add an assembly service onto an existing delivery order or we can book in just the assembly service for you, if you can let us know what products you'd like to have assembled.
If you have an existing order, we can only add an assembly service if the order is still active (it hasn't been delivered yet). Simply head into store at the Home delivery counter or contact us to book in an assembly service.
Please check if you have any products that need to be attached to the wall. Our Assembly service providers have to attach products to your wall if this is required of the product. The Assembly Service will not go ahead if the product cannot be properly attached to the wall.
For more information on wall attachment, click here.
Unfortunately we won't be able to book in assembly for products that are already partially assembled. In this situation, we recommend you seek assistance from Airtasker services instead.
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Do the delivery drivers assemble my furniture?
Our delivery drivers and assemblers are two different service providers.
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Can I reschedule my Assembly service?
Yes you can. Simply get in touch with us with your preferred date and we'll check date times are available.
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My assembler didn't arrive, what do I do?
If you have booked an assembly service with IKEA and it has passed your booked time slot, please contact us.
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What is your cancellation policy for Assembly services?
To cancel or reschedule your assembly service, please contact us within 24 hours of the booking to avoid being charged a call out fee.
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Can I add more products to my Assembly Service?
Yes, to add items to your assembly service please contact us.
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Can you help me with assembly?
Yes. Our flat pack products are designed to be assembled by anyone but if you'd like some assistance, you can get in touch with us or book an assembly service if you would like it assembled in your home for you.
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