My assembler didn't arrive, what do I do?
If you have booked an assembly service with IKEA and it has passed your booked time slot, please contact us.
The service time window represents any time that your assembler can arrive at your property, not necessarily the duration of the assembly. Please note you must be home for the assembler to commence the service at your property.
Your assembler will give you notice 30-60 minutes prior to arriving, and if it is a larger assembly, they may make prior contact the day before the booking.
Our assemblers may take time finishing prior jobs or disruptions may occur. Please allow some time for them to arrive in case they may be late. If it is passed your assembly service booking, please contact us.
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How much does assembly cost?
Our assembly service prices are based on how long it takes on average to assemble your items. Your can check the cost of this in the website checkout or by getting in touch with us.
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How will I know when the assembler will arrive?
During checkout, you can select the items you wish to be assembled, along with a date and time that works for you.
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I have my items already, can I purchase Assembly separately?
Yes you can. Simply visit in store or contact us to book in an Assembly service for you new IKEA products!
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Do the delivery drivers assemble my furniture?
Our delivery drivers and assemblers are two different service providers.
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Can I reschedule my Assembly service?
Yes you can. Simply get in touch with us with your preferred date and we'll check date times are available.
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What is your cancellation policy for Assembly services?
To cancel or reschedule your assembly service, please contact us within 24 hours of the booking to avoid being charged a call out fee.
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