1. Where are the IKEA stores?
IKEA Alexandra is located at 317 Alexandra Road, Singapore 159965; and IKEA Tampines is located at 60 Tampines North Drive 2, Singapore 528764.
2. What are your opening hours?
Opening hours for IKEA Alexandra are from 10am -11pm daily and IKEA Tampines is open from 10am - 11pm daily.
3. Can I get help to plan a room?
We offer an online planning tool which allows you to choose furniture to fit the exact measurements of the rooms in your home. Experiment with different combinations, swap things around and try different styles until you’re satisfied with the result. You can view and print out the best options, with all the measurements. Click here to start planning.
4. How much are the delivery and assembly charges?
Home Delivery & assembly rates
· Delivery charges starting from $35 per trip · Assembly charges are based on 3 price groups: $18, $38 and $58. Click here for more details. · Please check with our home delivery counter for details.
Delivery lead time will be 3 days subject to availability of delivery slots. Storage charges do not apply in the event that earliest delivery date is more than 3 days from purchase. Click here to find out more.
5. Can I return items?
It’s okay to change your mind! Bring back your unassembled items with the original packaging and your receipt within 100 days for an exchange or refund.
We regret that we are unable to accept returns of assembled goods, cut fabrics & blinds, goods damaged after leaving the IKEA store except due to manufacturing defaults, items on sale, products from the AS-IS corner, bed linen, and items made to your specific requirements such as kitchens. Click here for our Returns Policy.
6. Why are items sometimes out of stock?
Every effort is made to maintain the availability of items shown in the catalogue, brochures, leaflets, newsletters, website and the showroom, but due to popularity and supply issues, some products may not always be available. Generally, we can estimate when a product should be back in stock. Because IKEA products are manufactured throughout the world, there are sometimes circumstances which can cause delivery delays.
7. How many products are in the IKEA product range?
There are about 12,000 products in the total IKEA product range. Each store carries a selection of these 12,000 products depending on store size. The core range is the same worldwide.
8. Where are IKEA products purchased?
More than 2,000 suppliers in over 50 countries manufacture our products. The profile of our well-designed and high quality range is distinctively Swedish/Scandinavian. The low price is literally built into the production and the flat packs facilitate a rational distribution, self-service and immediate take-away. All of our products are labelled "Design and Quality, IKEA of Sweden."
9. What methods of payment can I use?
Our cashiers accept cash, credit cards, debit cards, IKEA gift cards and IKEA FAMILY vouchers.
10. How can I purchase IKEA Gift Cards?
If you can't decide what to buy friends or family, let them decide with the IKEA Gift Cards. It is especially handy for holiday gift-giving, wedding and housewarming gifts. Read more about Gift Cards here
11. My furniture is missing a piece/hardware, how can I get it?
If you purchased your product from the IKEA store, we welcome you to bring your original receipt and assembly instructions to the Exchange and Returns counter and talk to our friendly Customer Service officers for the hardware you require.
12. Does IKEA have support for physically handicapped shoppers?
To make shopping more convenient and comfortable for the disabled, we provide: · Privilege parking lots near the store entrance · Loan of wheelchair services · Wheelchair accessible restrooms · Wide pathways in the store for easy manoeuvre for those using wheelchairs
13. How can I get large items home?
Most IKEA products are flat-packed, making them easy to transport. The IKEA store offers (or will refer you to) a home delivery service if you prefer. Home delivery is not included in the product price. Click here for more information.
14. Can I purchase items online, over the phone, for delivery or collection from store?
Unfortunately it is not possible to take payments over the phone, online or reserve items for collection. All items are purchased from the store and release for collection upon full payment made at the store.
1. What is the IKEA catalogue?
This year's IKEA catalogue was produced in 38 editions, in 17 languages for 28 countries. The catalogue offers more than just a glimpse at the diverse IKEA product range. You'll discover new affordable solutions and creative approaches to help inspire home furnishing ideas for better living.
2. How can I get a copy of the IKEA catalogue?
The IKEA catalogue is distributed islandwide annnually. If you did not receive this year's catalogue, stop by the IKEA store for a free copy.
3. When does the new catalogue come out?
The IKEA catalogue is distributed in August of each year and is valid for a full year. Prices are guaranteed not to increase while the catalogue is valid.
4. How environmentally friendly is the IKEA catalogue?
Our catalogues are printed on totally chlorine-free paper and contain at least 10-15% post-consumer waste. No rainforest or old-growth fibres are used. The pre-press process is 100% digital,which means no film is used and none of the associated chemicals. No optical brighteners are used on the paper.
1. Who owns the IKEA concept?
IKEA retailing, with its Swedish roots, is based on a franchise system. Inter IKEA Systems B.V., located in Delft, The Netherlands, is the owner and franchisor of the IKEA Concept. IKEA stores are operated by a number of different franchisees in 29 countries.
2. Can I distribute IKEA products?
The IKEA experience is more than just products, it is a retail concept. For the concept to work, it is necessary to have all aspects in place. Therefore, IKEA products are sold only in IKEA stores franchised by Inter IKEA Systems B.V.
3. How can I become a franchisee?
IKEA products are sold solely in stores operating the IKEA Retail System--franchised by Inter IKEA Systems B.V. of The Netherlands.
Franchises are granted by Inter IKEA Systems B.V. as part of a detailed expansion plan. Serious applicants are carefully researched and evaluated and franchises are granted only to companies and/or individuals with strong financial backing and a proven record in retail.
Serious inquiries (please include all relevant information) may be sent or faxed to:
Inter IKEA Systems B.V.Olof Palmestraat 1NL-2616 LN DelftThe Netherlands
Fax: +31 15 215 38 38
4. What is the IKEA Group?
The IKEA Group is a private group of companies owned by a charitable foundation in The Netherlands. The IKEA Group is active in developing, purchasing, distributing and selling IKEA products. The IKEA group is the biggest group of franchisees operating over 100 IKEA stores. The Management Services to the IKEA Group are provided by IKEA International A/S in Humlebaek, Denmark.
5. What is the IKEA business idea?
The IKEA business idea is: "We shall offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them."
6. How can I find out about job opportunities within IKEA?
If you are out-going, dedicated, customer-service orientated and interested in working as part of a team, contact the IKEA store near you for possible openings.
7. How does IKEA approach environmental issues?
We're working to create a better environment outdoors as well as indoors.
1. What settings or software do I need on my computer to view the IKEA site?
The IKEA site works with all commonly used browsers, on both PC and Mac platforms. For optimal viewing, we recommend at least Netscape Navigator 4.0 or IE 5.0 and at least 800x600 pixels (possible flash plug in higher than 4.0).
2. What information is collected about me when I visit the site?
We do not require any information to obtain access to any part of our site, unless specifically stated. We may ask for specific information in order to provide a service to you, such as sending you a catalogue. Information requested may include name, title, company, address, e-mail address, and phone number.
We do anonymously track traffic patterns using cookies, in order to measure site performance and make improvements. Cookies are small pieces of information stored on your computer that are read by the browser. These cookies will be automatically deleted after you leave the site.
3. Can I find all IKEA products on this site?
This site features hundreds of IKEA products as a way of demonstrating the breadth and depth of our product range; however, this is only a small portion of IKEA’s complete product range. Each store carries a much larger selection. Be sure to visit your local IKEA store for a look at our full selection.
4. How do I check stock availability?
You can check the stock availability before your visit the store in the website or call our hotline at +65 6786 6868. Lines are open daily between 10am – 11pm.
Every effort is made to maintain the availability of items shown in the catalogue, but due to popularity and supply issues, some products may not always be available.