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Personal Data Privacy Policy

IKANO PTE LTD
60 Tampines North Drive 2
Singapore 528764

This Personal Data Privacy Policy is updated as of 16 February 2024.


Dear valued IKEA customers and guests,

This Personal Data Privacy Policy for personal data (“Policy”) is issued to all our valued customers and guests of Ikano Pte Ltd (“IKEA”, “us”, “we”, “our” or “ours”), in accordance with the Personal Data Protection Act (“PDPA”).

Each day we work to improve the daily lives of as many people as possible, not just through our products, but also through our services. In many instances, this requires us to collect, store, use, edit, share and/or delete (collectively referred to as “Process”) your personal data.   

At a glance

It is important that you know the following about us:

  • We Process your personal data to better tailor your shopping experience at IKEA to your needs. Before we collect your personal data, we want to be clear with you on how we handle and manage it.
  • We are open and honest about the data we collect from you and why we do it.
  • We only share your data with third parties if it is necessary, for example to make a delivery or assembly appointment.
  • We respect that your personal data belongs to you. You can therefore always let us know that you no longer give permission for us to Process your personal data.
  • The way in which we handle your personal data and keep it safe is entirely in accordance with the PDPA.  

What is personal data?

It is any information that identifies you as a person. Personal data provides information about your identity. This can be done in a direct way, for example your name. But that can also be done in an indirect way, such as your address.   

Why do we process your personal data? 

We Process your personal data for many purposes including:

  • to communicate with you
  • provide products and/or services to you
  • respond to your enquiries or complaints
  • to provide you with information and/or updates on products, services and/or promotions offered by IKEA and selected third parties
  • for other purposes required to operate
  • to process your job application
  • to maintain our business as set out in our Policy   

There are some exceptions whereby certain laws require us to Process your personal data. We will notify you of this whenever we are able to.  

When do we process your personal data?

We only Process your personal data when:

  • There is a purpose for it,
  • you have been notified on the Processing of personal data; and
  • there is a legal basis for the Processing of your personal data

Different combinations of personal data are Processed in different situations.  

How do we protect your personal data?

We implement organisational, technical and physical security measures to prevent the unauthorised use, access, disclosure, modification and disposal of your personal data.  

What are our obligations under the PDPA? 

  • Accountability
  • Notification
  • Consent
  • Purpose limitation
  • Accuracy
  • Protection
  • Retention limitation
  • Transfer limitation
  • Access and correction
  • Data breach notification 

Specific Personal Data Privacy Policies

The sections below detail the specific ways we Process your personal data.  


Updates to this policy

We may update this Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Policy periodically to stay informed about how we Process your personal data. 

Do you have a personal data request?

Please complete our data request form to: 

  • update your personal data
  • request for access to your personal data
  • delete your personal data
  • submit any other personal data related request

Data request form: https://forms.office.com/r/a0vFz1c7s6 

For a full overview, contact us for a personal data privacy policy consultation.  

Data Protection Officer 
Ikano Pte Ltd
60 Tampines North Drive 2 
Singapore 528764
Email Address: dpo.sg@ikano.asia


Purchases and customer support

  • Purchase at the cash register

    There is a good chance that when you visit an IKEA store, you may purchase a product or service from IKEA. As soon as you pay for this, the transaction data is recorded to finalise the order.  

     

    Personal data our payment gateway provider processes:

    • Transaction data (we do not collect and store any credit card information)  

    Optional personal data that we Process:

    • IKEA Family membership number

    • Partial credit card number  

    Purposes for processing your personal data:

    • To administer and process any payments (including refunds) related to products, services and facilities requested by you;

    • To allocate/deduct points to/from your membership account

    • To respond to your enquiry or complaint

    • For data analysis (only aggregated data)

    • For tax record purposes

    • For detecting, investigating and preventing fraudulent, prohibited or illegal activities  

    Legal bases of processing your personal data:

    • Contractual obligation

    • Legal obligation

    How we collect your personal data:

    • Via our payment terminals at our checkout counters  

    Your personal data is disclosed:

    • To us (from our payment gateway provider)

    • To financial institutions

    • To auditors  

    Your personal data Is protected by the following organisational security measures:

    • Designated Data Protection Officer
    • Data privacy policy implemented

    • Privacy by design principles followed

    • Regular reviews of policies and procedures

    • Maintain records of processing activities

    • Duty of confidentiality for co-workers 

    • Establish contracts with data processors  

    Your personal data Is protected by the following technical security measures:

    • IT security policy implemented

    • Safeguards (passwords, encryption, data masking)

    • Regular monitoring for security breaches

    • Backup and restoration capabilities implemented

    • Regular security updates

    • Regular testing, assessments and evaluation

    • Encryption of data at rest and in transit  

    Your personal data Is protected by the following physical security measures:

    • IT operational policy implemented

    • Measures implemented to provide privacy to and prevent disclosure of co-workers

    • Access management implemented

    • USB device policy implemented

    • Policies and procedures implemented to prevent unintended disposal and destruction of personal data  

    Purchasing extra services

    You can take care of everything for yourself at IKEA, but we can also help you out. For example, we can install your kitchen for you, assemble your PAX wardrobes and/or deliver your purchases to your home.

     

    We process the following personal data:

    • Name

    • Email address

    • Contact number

    • Delivery address  

    Optional personal data that we Process: 

    • IKEA Family membership number  

    Purposes for processing your personal data: 

    • To schedule for delivery and assembly services of our products to the delivery address

    • To answer any question or deal with any complaint about the service(s)

    • For data analysis (only aggregated data)  

    How we notify you: 

    • A privacy notice is displayed at our counters and shown to you before we finalise the purchase of the delivery and/or assembly service(s)

    • Our co-workers will request for the personal data required to facilitate the purchase of the delivery and/or assembly service(s)  

    Legal basis of processing your personal data: 

    • Contractual obligation

    • Legal obligation  

    How we collect your personal data: 

    • Our co-worker will collect the personal data directly from you

    Your personal data is disclosed: 

    • To external service providers who carry out the delivery and assembly services on our behalf

    • To authorised co-workers of Ikano Pte Ltd and its related organisations, who may be based within and outside of Singapore, to answer any question or deal with any complaint about the service(s)

    • To data analysis firms

    Your personal data Is protected by the following organisational security measures: 

    • Designated Data Protection Officer

    • Data privacy policy implemented

    • Privacy by design principles followed

    • Regular reviews of policies and procedures

    • Maintain records of processing activities

    • Duty of confidentiality for co-workers

    • Establish contracts with data processors  

    Your personal data Is protected by the following technical security measures: 

    • IT security policy implemented

    • Safeguards (passwords, encryption)

    • Regular monitoring for security breaches

    • Backup and restoration capabilities implemented

    • Regular security updates

    • Regular testing, assessments and evaluation

    • Encryption of data at rest and in transit 

    Your personal data Is protected by the following physical security measures: 

    • IT operational policy implemented

    • Measures implemented to provide privacy to and prevent disclosure of co-workers

    • Access management implemented

    • USB device policy implemented

    • Policies and procedures implemented to prevent unintended disposal and destruction of personal data  

    Hiring a delivery vehicle

    Maybe your car isn’t big enough to fit your purchases, or you don’t have any vehicle at all? At some IKEA stores, you can hire a delivery vehicle to take your IKEA purchases home.

    The delivery vehicles are not hired out by IKEA itself. One of our partners offers this option at some of our IKEA stores. To hire a delivery vehicle, you need to provide certain information. This is protected by the privacy notice/policy of our partner. This information is not passed to IKEA.  

    Updates to this Policy

    We may update this Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Policy periodically to stay informed about how we Process your personal data. 

    Do you have a personal data request?

    Please complete our data request form to: 

    • update your personal data
    • request for access to your personal data
    • delete your personal data
    • submit any other personal data related request  

    Data request form: https://forms.office.com/r/a0vFz1c7s6 

    For a full overview, contact us for a personal data privacy policy consultation.  

    Data Protection Officer 
    Ikano Pte Ltd
    60 Tampines North Drive 2 
    Singapore 528764
    Email Address: dpo.sg@ikano.asia 

  • If you make an online purchase, your transaction data will be stored to be able to process the payment.

     

    We process the following personal data:

    • Name
    • Email address
    • Contact number
    • Delivery address
    • Transaction data (we do not collect and store any credit card information)

    Optional personal data that we Process:

    • IKEA Family membership number 

    Purposes for processing your personal data:

    • To finalise the purchase
    • To allocate/deduct points to/from your membership account
    • To respond to your enquiry or complaint
    • To collect feedback on the product or service(s)
    • For data analysis (only aggregated data)
    • For tax record purposes 

    Legal basis of processing your personal data:

    • Contractual obligation
    • Legal obligation 

    How we collect your personal data:

    • Via our IKEA Shopping app or website 

    Your personal data is disclosed:

    • To us (from our payment gateway provider)
    • To financial institutions
    • To auditors 

    Your personal data Is protected by the following organisational security measures:

    • Designated Data Protection Officer
    • Data privacy policy implemented
    • Privacy by design principles followed
    • Regular reviews of policies and procedures
    • Maintain records of processing activities
    • Duty of confidentiality for co-workers
    • Establish contracts with data processors

    Your personal data Is protected by the following technical security measures: 

    • IT security policy implemented 
    • Safeguards (passwords, encryption) 
    • Regular monitoring for security breaches
    • Backup and restoration capabilities implemented
    • Regular security updates
    • Regular testing, assessments and evaluation
    • Encryption of data at rest and in transit 

    Your personal data Is protected by the following physical security measures: 

    • IT operational policy implemented
    • Measures implemented to provide privacy to and prevent disclosure of co-workers
    • Access management implemented
    • USB device policy implemented
    • Policies and procedures implemented to prevent unintended disposal and destruction of personal data 

    Purchasing extra services

    You can take care of everything for yourself at IKEA, but we can also help you out. For example, you can get us to install your kitchen or assemble your PAX wardrobes.

     

    We process the following personal data:

    • Name
    • Email address 
    • Contact number
    • Delivery address
    • Sales order number

    Optional personal data that we Process:

    • IKEA Family membership number
    • Purposes for processing your personal data:
    • To schedule for delivery and assembly services of our products to the delivery address
    • To answer any question or deal with any complaint about the service(s)
    • For data analysis (only aggregated data) 

    How we notify you:

    • A privacy notice is displayed at our counters and shown to you before we finalise the purchase of the delivery and assembly service(s) 

    Legal basis of processing your personal data:

    • Contractual obligation
    • Legal obligation 

    How we collect your personal data:

    • Via our IKEA Shopping app or website 

    Your personal data is disclosed:

    • To external service providers who carry out the delivery and assembly services on our behalf
    • To authorised co-workers of Ikano Pte Ltd and its related organisations, who may be based within and outside of Singapore, to answer any question or deal with any complaint about the service(s)
    • Data analysis firms 

    Your personal data Is protected by the following organisational security measures:

    • Designated Data Protection Officer
    • Data privacy policy implemented
    • Privacy by design principles followed
    • Regular reviews of policies and procedures
    • Maintain records of processing activities
    • Duty of confidentiality for co-workers
    • Conducted privacy impact assessment
    • Establish contracts with data processors

    Your personal data Is protected by the following technical security measures:

    • IT security policy implemented
    • Safeguards (passwords, encryption)
    • Regular monitoring for security breaches
    • Backup and restoration capabilities implemented
    • Regular security updates
    • Regular testing, assessments and evaluation
    • Encryption of data at rest and in transit

    Your personal data Is protected by the following physical security measures:

    • IT operational policy implemented
    • Measures implemented to provide privacy to and prevent disclosure of co-workers
    • Access management implemented
    • USB device policy implemented
    • Policies and procedures implemented to prevent unintended disposal and destruction of personal data 

    Updates to this Policy 

    We may update this Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Policy periodically to stay informed about how we Process your personal data. 

    Do you have a personal data request?

    Please complete our data request form to:

    • update your personal
    • data request for access to your personal data
    • delete your personal data
    • submit any other personal data related request 

    Data request form: https://forms.office.com/r/a0vFz1c7s6 

    For a full overview, contact us for a personal data privacy policy consultation.  

    Data Protection Officer 
    Ikano Pte Ltd
    60 Tampines North Drive 2 
    Singapore 528764
    Email Address: dpo.sg@ikano.asia

  • It’s our business to help take care of yourself. IKEA for Business offers personalised services, from interior planning to product installation, to help you create your dream business space.

     

    We process the following personal data:

    • Name
    • Contact number
    • Email address
    • Business address
    • Delivery address 

    Purposes for processing your personal data:

    • To request for a quote or interior planning
    • To submit a general enquiry
    • To finalise your purchase
    • To collect feedback on the product or service(s)
    • For data analysis (only aggregated data)
    • For tax record purposes 

    How we notify you:

    • A link to this privacy policy is made available to you on our web form and/or customer registration form before we collect your personal data
    • We collect acknowledgement that you have read and understood this privacy policy 

    Legal basis of processing your personal data:

    • Contractual obligation
    • Legal obligation 

     How we collect your personal data:

    • Via our web form and/or customer registration form  

    Your personal data is disclosed:

    • To authorised co-workers of Ikano Pte Ltd and its related organisations, to administer, manage and process your enquiries related to the IKEA for Business service
    • To external service providers who carry out the delivery and assembly services on our behalf 

    Your personal data Is protected by the following organisational security measures:

    • Designated Data Protection Officer
    • Data privacy policy implemented
    • Privacy by design principles followed
    • Regular reviews of policies and procedures
    • Maintain records of processing activities
    • Duty of confidentiality for co-workers
    • Conducted privacy impact assessment
    • Establish contracts with data processors

    Your personal data Is protected by the following technical security measures:

    • IT security policy implemented
    • Safeguards (multi-factor authentication, encryption, anti-virus, firewalls, malware protection)
    • Regular monitoring for security breaches
    • Backup and restoration capabilities implemented
    • Regular security updates
    • Regular testing, assessments and evaluation
    • Encryption of data at rest and in transit 

    Your personal data Is protected by the following physical security measures:

    • IT operational policy implemented
    • Measures implemented to provide privacy to and prevent disclosure of co-workers 
    • Access management implemented
    • USB device policy implemented
    • Policies and procedures implemented to prevent unintended disposal and destruction of personal data

    Updates to this Policy

    We may update this Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Policy periodically to stay informed about how we Process your personal data. 

    Do you have a personal data request? 

    Please complete our data request form to:

    • update your personal data
    • request for access to your personal data
    • delete your personal data
    • submit any other personal data related request

    Data request form: https://forms.office.com/r/a0vFz1c7s6 

    For a full overview, contact us for a personal data privacy policy consultation.  

    Data Protection Officer 
    Ikano Pte Ltd
    60 Tampines North Drive 2 
    Singapore 528764
    Email Address: dpo.sg@ikano.asia 

  • Every day an entire team of IKEA staff are on hand to help you, answer questions, resolve problems, or support you in the purchase of a product. Our customer service is able to contact you via various channels, such as telephone, our website chatbot, social media, and our in-store customer service. 

     

    Optional personal data that we Process:

    • Name
    • Contact number
    • Email address
    • Delivery address
    • Sales order number
    • Membership number
    • Voice recording of the call
    • Social media account handle
    • Any other information related to your enquiry or complaint

    Purposes for processing your personal data: 

    • To respond to your enquiries or complaints 

    How we notify you:

    • Via voice recording that is played at the start of the call,
    • Informed verbally by our customer service agent, or
    • A privacy notice is displayed prior to the collection of your personal data

    Legal basis of processing your personal data:

    • Consent  

    How we collect your personal data: 

    • Via telephone call
    • Via email
    • Via social media communication channels;
    • Via website chatbots
    • Our customer service agent collects the personal data directly from you

    Your personal data is disclosed: 

    • To authorised co-workers of Ikano Pte Ltd and its related organisations, who may be based within and outside of Singapore, to answer any question or deal with any complaint about our service(s)
    • To external service providers who carry out additional services on our behalf  

    Your personal data is deleted:

    • 2 years after the case is resolved

    Your personal data Is protected by the following organisational security measures: 

    • Designated Data Protection Officer
    • Data privacy policy implemented
    • Privacy by design principles followed
    • Regular reviews of policies and procedures
    • Maintain records of processing activities
    • Duty of confidentiality for co-workers
    • Conducted privacy impact assessment
    • Establish contracts with data processors 

    Your personal data Is protected by the following technical security measures:

    • IT security policy implemented
    • Safeguards (passwords, encryption)
    • Regular monitoring for security breaches
    • Backup and restoration capabilities implemented
    • Regular security updates
    • Regular testing, assessments and evaluation
    • Encryption of data at rest and in transit 

    Your personal data Is protected by the following physical security measures:

    • IT operational policy implemented
    • Measures implemented to provide privacy to and prevent disclosure of co-workers
    • Access management implemented
    • USB device policy implemented
    • Policies and procedures implemented to prevent unintended disposal and destruction of personal data  

    Updates to this Policy 

    We may update this Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Policy periodically to stay informed about how we Process your personal data. 

    Do you have a personal data request?

    Please complete our data request form to:

    • update your personal data
    • request for access to your personal data
    • delete your personal data
    • submit any other personal data related request 

    Data request form: https://forms.office.com/r/a0vFz1c7s6 

    For a full overview, contact us for a personal data privacy policy consultation.  

    Data Protection Officer 
    Ikano Pte Ltd
    60 Tampines North Drive 2 
    Singapore 528764
    Email Address: dpo.sg@ikano.asia 

Creating a profile 

  • If you wish to take advantage of our services, such as the IKEA planning tools, or if you want to shop online, then you can create an online IKEA account by entering your name and e-mail address. We need this data to be able to register your profile.

     

    We process the following personal data:

    • First and last name
    • Email address

    Optional personal data that we Process:

    • Contact number
    • Delivery address
    • Preferred IKEA store 
    • IKEA store
    • Favourites/Lists 

    Purposes for processing your personal data:

    • To create an IKEA account
    • For easier checkouts
    • To save favourite articles/products as favourites/lists 

     How we notify you:

    • A link to our privacy notice is included in the account creation form  

    Legal basis of processing your personal data:

    • Consent 

    How we collect your personal data:

    • From our online registration form 

    Your personal data is disclosed:

    • To external service providers who carry out the delivery and assembly services on our behalf
    • To authorised co-workers of Ikano Pte Ltd and its related organisations, who may be based within and outside of Singapore, to answer any question or deal with any complaint about our service(s) 

    Your personal data is deleted:

    • After 5 years of inactivity

    Your personal data Is protected by the following organisational security measures:

    • Designated Data Protection Officer
    • Data privacy policy implemented
    • Privacy by design principles followed
    • Regular reviews of policies and procedures
    • Maintain records of processing activities
    • Duty of confidentiality for co-workers
    • Establish contracts with data processors

     Your personal data Is protected by the following technical security measures:

    • IT security policy implemented
    • Safeguards (passwords, encryption)
    • Regular monitoring for security breaches
    • Backup and restoration capabilities implemented
    • Regular security updates
    • Regular testing, assessments and evaluation
    • Encryption of data at rest and in transit 

    Your personal data Is protected by the following physical security measures:

    • IT operational policy implemented
    • Measures implemented to provide privacy to and prevent disclosure of co-workers
    • Access management implemented
    • USB device policy implemented
    • Policies and procedures implemented to prevent unintended disposal and destruction of personal data

    Updates to this Policy

    We may update this Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Policy periodically to stay informed about how we Process your personal data.  

    Do you have a personal data request?

    Please complete our data request form to: 

    • update your personal data
    • request for access to your personal data
    • delete your personal data
    • submit any other personal data related request  

    Data request form: https://forms.office.com/r/a0vFz1c7s6 

    For a full overview, contact us for a personal data privacy policy consultation.  

    Data Protection Officer 
    Ikano Pte Ltd
    60 Tampines North Drive 2 
    Singapore 528764
    Email Address: dpo.sg@ikano.asia 

  • As an IKEA Family member, you are literally part of our family. And family members are special. There's always a cup of coffee or tea ready for you. You can participate in free activities, and we have special members' prices and offers — to name just a few of your privileges.  

     

    We process the following personal data:

    • Name
    • Date of birth
    • Email address
    • Contact number
    • Residential address
    • Your living situation
    • Household size
    • Type of home
    • Preferred store 

    Sensitive personal data that we Process:

    • Age 

    Optional personal data that we Process:

    • Gender
    • Occupation
    • Type of housing
    • Annual household income

    Purposes for processing your personal data:

    • To process and manage your membership account
    • To process and administer rewards & redemptions
    • To take part in contests, promotions and events
    • To send push notifications for e-card related matters
    • To send personalized marketing messages
    • To conduct surveys via email/SMS For internal auditing
    • Data analysis or research (aggregated data only)
    • To determine preferred IKEA store 

    How we notify you:

    • Our privacy notice is made available to you as part of the registration process
    • Acknowledgement of the notification is collected  

    Legal basis of processing your personal data:

    • Consent

    How we collect your personal data:

    • Via our online registration forms hosted on our IKEA Family website; or
    • Via our kiosks within our store
    • With the help of our authorised co-workers in our store or customer contact centre 

    Your personal data is disclosed:

    • To authorised co-workers of Ikano Pte Ltd and its related organisations, who may be based within and outside of Singapore, to administer, manage and process your membership
    • Distributors of marketing materials
    • Electronic direct mailer/Email service providers
    • Mailing houses
    • SMS service providers
    • Data analysis firms 

    Your personal data Is protected by the following organisational security measures:

    • Designated Data Protection Officer
    • Data privacy policy implemented
    • Privacy by design principles followed
    • Regular reviews of policies and procedures
    • Maintain records of processing activities
    • Duty of confidentiality for co-workers
    • Conducted privacy impact assessment
    • Establish contracts with data processors 

    Your personal data Is protected by the following technical security measures:

    IT security policy implemented

    • Safeguards (passwords, encryption, firewalls, antivirus, antimalware, masking)
    • Regular monitoring for security breaches
    • Backup and restoration capabilities implemented
    • Regular security updates
    • Regular testing, assessments and evaluation
    • Encryption of data at rest and in transit

    Your personal data Is protected by the following physical security measures:

    • IT operational policy implemented
    • Measures implemented to provide privacy to and prevent disclosure of co-workers
    • Access management implemented
    • USB device policy implemented
    • Policies and procedures implemented to prevent unintended disposal and destruction of personal data 

    Updates to this Policy 

    We may update this Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Policy periodically to stay informed about how we Process your personal data. 

    Do you have a personal data request?

    Please complete our data request form to:

    • update your personal
    • data request for access to your personal data
    • delete your personal data
    • submit any other personal data related request 

    Data request form: https://forms.office.com/r/a0vFz1c7s6 

    For a full overview, contact us for a personal data privacy policy consultation.  

    Data Protection Officer 
    Ikano Pte Ltd
    60 Tampines North Drive 2 
    Singapore 528764
    Email Address: dpo.sg@ikano.asia 

  • When your child joins småles, they can enjoy lots of special benefits when they visit us at our stores. 

     

    We process the following personal data:

    • Guardian’s name
    • Guardian’s contact number
    • Member’s name
    • Member’s gender

    Sensitive personal data that we Process:

    • Member’s date of birth
    • Member’s age

    Optional personal data that we Process:

    • Guardian’s address
    • Guardian’s email address

    Purposes of Processing your personal data:

    • To process and manage your membership account
    • To process and administer rewards & redemptions
    • For internal auditing, data analysis or research
    • To send you marketing messages, only when you are subscribed

    How we notify you:

    • A link to the privacy policy is provided during the registration process
    • Acknowledgement of the notification is collected  

    Legal basis of processing your personal data:

    • Consent  

    How we collect your personal data:

    • Via our online registration form 

    Your personal data is disclosed:

    • To authorised co-workers of Ikano Pte Ltd and its related organisations, who may be based within and outside of Singapore, to administer, manage and process your membership
    • Distributors of marketing materials
    • Electronic direct mailer/Email service providers
    • Mailing houses
    • SMS service providers
    • Data analysis firms 

     Your personal data is deleted:

    • When your child reaches the age of 13 

    Your personal data Is protected by the following organisational security measures:

    • Designated Data Protection Officer
    • Data privacy policy implemented
    • Privacy by design principles followed
    • Regular reviews of policies and procedures
    • Maintain records of processing activities
    • Duty of confidentiality for co-workers 
    • Conducted privacy impact assessment
    • Establish contracts with data processors

     Your personal data Is protected by the following technical security measures:

    • IT security policy implemented
    • Safeguards (passwords, encryption, masking)
    • Regular monitoring for security breaches
    • Backup and restoration capabilities implemented
    • Regular security updates
    • Regular testing, assessments and evaluation
    • Encryption of data at rest and in transit

    Your personal data Is protected by the following physical security measures:

    • IT operational policy implemented
    • Measures implemented to provide privacy to and prevent disclosure of co-workers 
    • Access management implemented
    • USB device policy implemented
    • Policies and procedures implemented to prevent unintended disposal and destruction of personal data

    Updates to this Policy

    We may update this Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Policy periodically to stay informed about how we Process your personal data.  

    Do you have a personal data request?

    Please complete our data request form to: 

    • update your personal data
    • request for access to your personal data
    • delete your personal data
    • submit any other personal data related request  

    Data request form: https://forms.office.com/r/a0vFz1c7s6 

    For a full overview, contact us for a personal data privacy policy consultation.  

    Data Protection Officer 
    Ikano Pte Ltd
    60 Tampines North Drive 2 
    Singapore 528764
    Email Address: dpo.sg@ikano.asia 

  • If you have an online IKEA profile, an IKEA Family membership, or are linked to your child’s smales membership, we will connect information we receive from you between profiles. In this way we get to know you better and we can tailor our communication with you to your interests. 

    What exactly do we connect? 

    Linking search/surfing behaviour 

    To make sure you get great offers that suit you, we link your search and browsing behaviour on IKEA.sg to your IKEA Family account or online IKEA profile. 

    Linking purchase details  

    To better serve you and to make you great offers, we link your purchase details to your IKEA Family account or your online IKEA profile. 

    Link details of an event or promotion 

    If you participate in an IKEA event or promotion, we will link the information you have to provide to the IKEA Family account.  

    In addition, we receive non-identifiable demographic information from a third party that we use to supplement your IKEA Family account. This allows us to gain more insight into your potential interests and tailor our communications to you accordingly. 

Within our stores

  • All our stores are equipped with cameras. These are needed for the safety of our customers, co-workers, visitors and to protect our products. 

     

    We process the following personal data:

    • Video footage  

    Purposes for processing your personal data:

    • In the interest of the safety of our customers, co-workers, visitors and to protect our products 

    How we notify you:

    • Signages are displayed before you enter our premises and within the store  

    Legal basis of processing your personal data:

    • Legitimate interest  

    How we collect your personal data:

    • Through our cameras installed within our premises  

    Your personal data is disclosed:

    • To local authorities only when required (e.g. as part of a police investigation)  

    Your personal data is deleted:

    • Automatically after 90 (ninety) days 

    Your personal data Is protected by the following organisational security measures:

    • Designated Data Protection Officer
    • Data privacy policy implemented
    • Privacy by design principles followed
    • Regular reviews of policies and procedures
    • Maintain records of processing activities
    • Duty of confidentiality for co-workers
    • Establish contracts with data processors

     Your personal data Is protected by the following technical security measures:

    • IT security policy implemented
    • Safeguards (passwords, encryption)
    • Regular monitoring for security breaches
    • Backup and restoration capabilities implemented
    • Regular security updates
    • Regular testing, assessments and evaluation
    • Encryption of data at rest and in transit 

    Your personal data Is protected by the following physical security measures:

    • IT operational policy implemented
    • Measures implemented to provide privacy to and prevent disclosure of co-workers
    • Access management implemented
    • USB device policy implemented
    • Policies and procedures implemented to prevent unintended disposal and destruction of personal data

    Updates to this Policy

    We may update this Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Policy periodically to stay informed about how we Process your personal data.  

    Do you have a personal data request?

    Please complete our data request form to: 

    • update your personal data
    • request for access to your personal data
    • delete your personal data
    • submit any other personal data related request  

    Data request form: https://forms.office.com/r/a0vFz1c7s6 

    For a full overview, contact us for a personal data privacy policy consultation.  

    Data Protection Officer 
    Ikano Pte Ltd
    60 Tampines North Drive 2 
    Singapore 528764
    Email Address: dpo.sg@ikano.asia 

  • Input your details and get a queue number so we can let you know once our co-worker is available to assist you. 

     

    We process the following personal data:

    • Name
    • Contact number 

    Optional personal data that we Process:

    • Email address
    • IKEA Family Membership number 

    Purposes for processing your personal data:

    • To contact you once our co-worker is available to assist you

    How we notify you:

    • Our privacy policy is made available to you on this registration form before we collect your personal data
    • We collect acknowledgement that you have read and understood this privacy policy 

    Legal basis of processing your personal data:

    • Consent 

    How we collect your personal data:

    • Via our queue registration form 

    Your personal data is disclosed:

    • SMS service providers
    • Email service providers
    • To authorised co-workers of Ikano Pte Ltd and its related organisations, who may be based within and outside of Singapore, to administer, manage and process your request for a queue number 

    Your personal data is deleted:

    • Once the engagement session is over  

    Your personal data Is protected by the following organisational security measures:

    • Designated Data Protection Officer
    • Data privacy policy implemented
    • Privacy by design principles followed
    • Regular reviews of policies and procedures
    • Maintain records of processing activities
    • Duty of confidentiality for co-workers
    • Conducted privacy impact assessment
    • Establish contracts with data processors 

    Your personal data Is protected by the following technical security measures:

    • IT security policy implemented
    • Safeguards (passwords, encryption, firewalls, antivirus, antimalware, masking)
    • Regular monitoring for security breaches
    • Backup and restoration capabilities implemented
    • Regular security updates
    • Regular testing, assessments and evaluation
    • Encryption of data at rest and in transit

    Your personal data Is protected by the following physical security measures:

    • IT operational policy implemented
    • Measures implemented to provide privacy to and prevent disclosure of co-workers
    • Access management implemented
    • USB device policy implemented
    • Policies and procedures implemented to prevent unintended disposal and destruction of personal data 

    Updates to this Policy

    We may update this Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Policy periodically to stay informed about how we Process your personal data.  

    Do you have a personal data request?

    Please complete our data request form to: 

    • update your personal data
    • request for access to your personal data
    • delete your personal data
    • submit any other personal data related request  

    Data request form: https://forms.office.com/r/a0vFz1c7s6 

    For a full overview, contact us for a personal data privacy policy consultation.  

    Data Protection Officer 
    Ikano Pte Ltd
    60 Tampines North Drive 2 
    Singapore 528764
    Email Address: dpo.sg@ikano.asia 

  • You can use our Wi-Fi network for free when you visit any of our stores. Once you are logged on to our Wi-Fi network, some data of your device, is automatically collected.

     

    We process the following personal data:

    • Name
    • Email Address
    • Device Mac Address
    • IP Address 

    Optional personal data that we Process:

    • IKEA Family membership number
    • Social media handle (Facebook)

    Purposes for processing your personal data:

    • To send you a verification email before connecting your device to our Wi-Fi network
    • To allow for easier registration so that you do not have to log in repeatedly 

    How we notify you:

    • A link to our privacy policy is provided during the Wi-Fi network connection process  

    Legal basis of processing your personal data:

    • Consent  

    How we collect your personal data:

    • Via an online form that is displayed in your mobile device after selecting to connect to our Wi-Fi network  

    Your personal data is deleted:

    • After 1 year 

    Your personal data Is protected by the following organisational security measures:

    • Designated Data Protection Officer
    • Data privacy policy implemented
    • Privacy by design principles followed
    • Regular reviews of policies and procedures
    • Maintain records of processing activities
    • Duty of confidentiality for co-workers 
    • Conducted privacy impact assessment
    • Establish contracts with data processors

     Your personal data Is protected by the following technical security measures:

    • IT security policy implemented
    • Safeguards (passwords, encryption, masking)
    • Regular monitoring for security breaches
    • Backup and restoration capabilities implemented
    • Regular security updates
    • Regular testing, assessments and evaluation
    • Encryption of data at rest and in transit

    Your personal data Is protected by the following physical security measures:

    • IT operational policy implemented
    • Measures implemented to provide privacy to and prevent disclosure of co-workers 
    • Access management implemented
    • USB device policy implemented
    • Policies and procedures implemented to prevent unintended disposal and destruction of personal data

    Updates to this Policy

    We may update this Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Policy periodically to stay informed about how we Process your personal data.  

    Do you have a personal data request?

    Please complete our data request form to: 

    • update your personal data
    • request for access to your personal data
    • delete your personal data
    • submit any other personal data related request  

    Data request form: https://forms.office.com/r/a0vFz1c7s6 

    For a full overview, contact us for a personal data privacy policy consultation.  

    Data Protection Officer 
    Ikano Pte Ltd
    60 Tampines North Drive 2 
    Singapore 528764
    Email Address: dpo.sg@ikano.asia 

  • We also think of our very young visitors. They can play to their heart’s content in Småland whilst the grown-ups browse around the store. For your child to be able to play at Småland we need some information from you.  

     

    We process the following personal data:

    • Child’s name
    • Parent/legal guardian’s name
    • Parent’s contact number 

    Sensitive personal data that we Process:

    • Child’s age
    • Child’s date of birth
    • Child’s medical conditions/allergies
    • Parent’s age
    • Parent’s partial NRIC/FIN/Passport number

    Purposes for processing your personal data:

    • To register your child for Småland
    • To ensure your child is released to the same parent who registered him/her
    • To contact you and/or provide aid in the event of an emergency 

    How we notify you:

    • A privacy notice is displayed at the Småland registration counter
    • A link to the privacy policy is provided during the registration process
    • Acknowledgement of the notification is collected

    Legal basis of processing your personal data:

    • Consent  

    How we collect your personal data:

    • With our registration form, which can be completed on your own mobile device  

    Your personal data is not disclosed to anyone. 

    Your personal data is anonymised:

    • Automatically 6 (six) months after the previous visit to Småland  

    Your personal data Is protected by the following organisational security measures:

    • Designated Data Protection Officer
    • Data privacy policy implemented
    • Privacy by design principles followed
    • Regular reviews of policies and procedures
    • Maintain records of processing activities
    • Duty of confidentiality for co-workers 
    • Conducted privacy impact assessment
    • Establish contracts with data processors

     Your personal data Is protected by the following technical security measures:

    • IT security policy implemented
    • Safeguards (passwords, encryption, masking)
    • Regular monitoring for security breaches
    • Backup and restoration capabilities implemented
    • Regular security updates
    • Regular testing, assessments and evaluation
    • Encryption of data at rest and in transit

    Your personal data Is protected by the following physical security measures:

    • IT operational policy implemented
    • Measures implemented to provide privacy to and prevent disclosure of co-workers 
    • Access management implemented
    • USB device policy implemented
    • Policies and procedures implemented to prevent unintended disposal and destruction of personal data

    Updates to this Policy

    We may update this Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Policy periodically to stay informed about how we Process your personal data.  

    Do you have a personal data request?

    Please complete our data request form to: 

    • update your personal data
    • request for access to your personal data
    • delete your personal data
    • submit any other personal data related request  

    Data request form: https://forms.office.com/r/a0vFz1c7s6 

    For a full overview, contact us for a personal data privacy policy consultation.  

    Data Protection Officer 
    Ikano Pte Ltd
    60 Tampines North Drive 2 
    Singapore 528764
    Email Address: dpo.sg@ikano.asia 

  • In our IKEA Alexandra store, you can take or upload a photo from your device and print it out at our Snap and print kiosk. You can also match it with one of the frames we have in store.

     

    We process the following personal data:

    • Photograph
    • Email address

    Purposes for processing your personal data:

    • To print your photograph
    • To print an image, uploaded from your device
    • To send you a digital receipt

    How we notify you:

    • Our privacy notice is made available to you on this registration form before we collect your personal data
    • A link to this policy is included in the privacy notice
    • We collect acknowledgement that you have read and understood the privacy notice

    Legal basis of processing your personal data:

    • Consent  

    How we collect your personal data:

    • Via our Snap and print kiosk  

    Your personal data is disclosed:

    • Email service providers
    • To authorised co-workers of Ikano Pte Ltd and its related organisations, who may be based within and outside of Singapore, to administer, manage and process your enquiries related to the Snap and print service  

    Your personal data is deleted:

    • After 1 day 

    Your personal data Is protected by the following organisational security measures:

    • Designated Data Protection Officer
    • Data privacy policy implemented
    • Privacy by design principles followed
    • Regular reviews of policies and procedures
    • Maintain records of processing activities
    • Duty of confidentiality for co-workers 
    • Conducted privacy impact assessment
    • Establish contracts with data processors

     Your personal data Is protected by the following technical security measures:

    • IT security policy implemented
    • Safeguards (passwords, encryption, masking)
    • Regular monitoring for security breaches
    • Backup and restoration capabilities implemented
    • Regular security updates
    • Regular testing, assessments and evaluation
    • Encryption of data at rest and in transit

    Your personal data Is protected by the following physical security measures:

    • IT operational policy implemented
    • Measures implemented to provide privacy to and prevent disclosure of co-workers 
    • Access management implemented
    • USB device policy implemented
    • Policies and procedures implemented to prevent unintended disposal and destruction of personal data

    Updates to this Policy

    We may update this Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Policy periodically to stay informed about how we Process your personal data.  

    Do you have a personal data request?

    Please complete our data request form to: 

    • update your personal data
    • request for access to your personal data
    • delete your personal data
    • submit any other personal data related request  

    Data request form: https://forms.office.com/r/a0vFz1c7s6 

    For a full overview, contact us for a personal data privacy policy consultation.  

    Data Protection Officer 
    Ikano Pte Ltd
    60 Tampines North Drive 2 
    Singapore 528764
    Email Address: dpo.sg@ikano.asia 

Online services

  • On our IKEA.sg website, IKEA uses cookies and other technology. Cookies are small data files that are created on the device you use to visit our website, such as a computer, tablet, smartphone or smartwatch. Where we refer below to ‘cookies’, we also mean other comparable technologies. On IKEA.sg, it is also possible to purchase products. Click here to read about our privacy policy on making online purchases.

     

    Optional personal data that we Process:

    • Name
    • Email address
    • Products added to your cart
    • Your browsing history
    • Your device type
    • Your geolocation
    • Cookies

    Purposes for processing your personal data:

    • To create and manage your IKEA account
    • To send you newsletters/direct marketing
    • To send notifications on products left in your cart
    • To determine which store is closest from your geolocation
    • For data analysis (only aggregated data)

    How we notify you:

    • Popup windows and banners notify you on the processing of personal data  

    Legal basis of processing your personal data:

    • Consent  

    How we collect your personal data:

    • From our website (IKEA.SG)  

    Your personal data is disclosed:

    • To authorised co-workers of Ikano Pte Ltd and its related organisations, who may be based within and outside of Singapore, to answer any question or deal with any complaint about the service(s)
    •  To external service providers who assist in sending newsletters and notifications To data analysis firms

    Your personal data is deleted:

    • Anytime you wish to do so (delete from your profile settings)

    Your personal data Is protected by the following organisational security measures:

    • Designated Data Protection Officer
    • Data privacy policy implemented
    • Privacy by design principles followed
    • Regular reviews of policies and procedures
    • Maintain records of processing activities
    • Duty of confidentiality for co-workers 
    • Conducted privacy impact assessment
    • Establish contracts with data processors

     Your personal data Is protected by the following technical security measures:

    • IT security policy implemented
    • Safeguards (passwords, encryption, masking)
    • Regular monitoring for security breaches
    • Backup and restoration capabilities implemented
    • Regular security updates
    • Regular testing, assessments and evaluation
    • Encryption of data at rest and in transit

    Your personal data Is protected by the following physical security measures:

    • IT operational policy implemented
    • Measures implemented to provide privacy to and prevent disclosure of co-workers 
    • Access management implemented
    • USB device policy implemented
    • Policies and procedures implemented to prevent unintended disposal and destruction of personal data 

    Updates to this Policy

    We may update this Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Policy periodically to stay informed about how we Process your personal data.  

    Do you have a personal data request?

    Please complete our data request form to: 

    • update your personal data
    • request for access to your personal data
    • delete your personal data
    • submit any other personal data related request

    Data request form: https://forms.office.com/r/a0vFz1c7s6 

    For a full overview, contact us for a personal data privacy policy consultation.  

    Data Protection Officer 
    Ikano Pte Ltd
    60 Tampines North Drive 2 
    Singapore 528764
    Email Address: dpo.sg@ikano.asia

  • If you download the IKEA Shopping app, it means you have us always on hand. The IKEA Shopping app lets you see all our products, save products on your IKEA Shopping List, or just browse for inspiration. With the IKEA Shopping app it is also possible to purchase products. Click here to read about our privacy policy on making online purchases.

     

    We process the following personal data:

    • Name
    • Email Address  

    Optional personal data that we Process:

    • Address
    • Geolocation  

    Purposes for processing your personal data:

    • To create an IKEA account To determine which store is closest from your geolocation  

    How we notify you:

    • A link to our privacy policy is provided in the app details on online app stores  

    Legal basis of processing your personal data:

    • Consent

    How we collect your personal data:

    • Via the sign-up page within the app 

     Your personal data is disclosed:

    • To authorised co-workers of Ikano Pte Ltd and its related organisations, who may be based within and outside of Singapore, to answer any question or deal with any complaint about your account  

    Your personal data is deleted:

    • Anytime you wish to do so (delete from your profile settings)

    Your personal data Is protected by the following organisational security measures:

    • Designated Data Protection Officer
    • Data privacy policy implemented
    • Privacy by design principles followed
    • Regular reviews of policies and procedures
    • Maintain records of processing activities
    • Duty of confidentiality for co-workers 
    • Conducted privacy impact assessment
    • Establish contracts with data processors

     Your personal data Is protected by the following technical security measures:

    • IT security policy implemented
    • Safeguards (passwords, encryption, masking)
    • Regular monitoring for security breaches
    • Backup and restoration capabilities implemented
    • Regular security updates
    • Regular testing, assessments and evaluation
    • Encryption of data at rest and in transit

    Your personal data Is protected by the following physical security measures:

    • IT operational policy implemented
    • Measures implemented to provide privacy to and prevent disclosure of co-workers 
    • Access management implemented
    • USB device policy implemented
    • Policies and procedures implemented to prevent unintended disposal and destruction of personal data

    Updates to this Policy

    We may update this Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Policy periodically to stay informed about how we Process your personal data.

    Do you have a personal data request?

    Please complete our data request form to: 

    • update your personal data
    • request for access to your personal data
    • delete your personal data
    • submit any other personal data related request

    Data request form: https://forms.office.com/r/a0vFz1c7s6 

    For a full overview, contact us for a personal data privacy policy consultation.  

    Data Protection Officer 
    Ikano Pte Ltd
    60 Tampines North Drive 2 
    Singapore 528764
    Email Address: dpo.sg@ikano.asia

  • IKEA uses social media to keep you updated on the latest trends and products, to provide a behind-the-scenes view, and to offer smart solutions. You can follow us on Facebook, Instagram, YouTube, LinkedIn and Pinterest.  

    IKEA imposes no conditions on the use of social media; but you must agree to the conditions set out by the relevant social media platform.  

    Contact with IKEA Singapore via social media 

    If you contact us via social media with a question, we will store that message and your account name so that we can respond. For details about contacting us via our customer service, click here. 

    Advertisements from IKEA Singapore on social media  

    IKEA uses advertising opportunities of social media platforms. We present you with advertisements based on the data that the social media platform has collected with your consent, for example, the fact that you follow us, that you are interested in interior design, or that you live in a certain area. IKEA has no influence over the nature of the data about you stored by social media platforms. This is specified in the conditions of the social media platform and can often be regulated by the settings on your social media profile. 

Additional services

  • Do you require personal assistance in the design of your kitchen or advice about furnishing your home? If so, you can make an appointment online or send an e-mail directly to an IKEA store. You can also make an appointment through a member of staff at the IKEA store. We will register your name, telephone number and/or e-mail address, so that we can contact you about the appointment. 

     

    We process the following personal data:

    • Name
    • Contact number  

    Optional personal data that we Process:

    • Email address
    • Any special requests you may provide  

    Purposes for processing your personal data:

    • To process and manage your request for an appointment  

    How we notify you:

    • A link to our privacy policy is provided on the online form  

    Legal basis of processing your personal data:

    • Consent  

    How we collect your personal data:

    • Via the online booking form, linked from our website

    Your personal data Is protected by the following organisational security measures:

    • Designated Data Protection Officer
    • Data privacy policy implemented
    • Privacy by design principles followed
    • Regular reviews of policies and procedures
    • Maintain records of processing activities
    • Duty of confidentiality for co-workers 
    • Conducted privacy impact assessment
    • Establish contracts with data processors

     Your personal data Is protected by the following technical security measures:

    • IT security policy implemented
    • Safeguards (passwords, encryption, masking)
    • Regular monitoring for security breaches
    • Backup and restoration capabilities implemented
    • Regular security updates
    • Regular testing, assessments and evaluation
    • Encryption of data at rest and in transit

    Your personal data Is protected by the following physical security measures:

    • IT operational policy implemented
    • Measures implemented to provide privacy to and prevent disclosure of co-workers 
    • Access management implemented
    • USB device policy implemented
    • Policies and procedures implemented to prevent unintended disposal and destruction of personal data

    Updates to this Policy

    We may update this Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Policy periodically to stay informed about how we Process your personal data.

    Do you have a personal data request?

    Please complete our data request form to: 

    • update your personal data
    • request for access to your personal data
    • delete your personal data
    • submit any other personal data related request

    Data request form: https://forms.office.com/r/a0vFz1c7s6 

    For a full overview, contact us for a personal data privacy policy consultation.  

    Data Protection Officer 
    Ikano Pte Ltd
    60 Tampines North Drive 2 
    Singapore 528764
    Email Address: dpo.sg@ikano.asia

  • There are regular promotions, events and mini-events in and around our store or online, such as drawing competitions, exhibitions, workshops or promotional lotteries. To us, it is important for organisational reasons that we know who is taking part.

     

    We process the following personal data:

    • Name
    • Email address  

    Optional personal data that we Process:

    • Contact number
    • Social media handle
    • Any other information that you may provide as part of the promotion or event requirements 

    Purposes for processing your personal data: 

    • To process your participation in our promotion or event
    • Data analysis (only aggregated data)  

    How we notify you:

    • A privacy notice is displayed on the participation entry form; or
    • A link to our privacy policy is provided within the participation entry form  

    Legal basis of processing your personal data:

    • Consent  

    How we collect your personal data:

    • Via our online participation form  

    Your personal data is disclosed:

    • To external service providers who carry out the delivery services on our behalf
    • To authorised co-workers of Ikano Pte Ltd and its related organisations, who may be based within and outside of Singapore, to contact you in relation to the promotion or event
    • Data analysis firms (only aggregated data)  

    Your personal data is deleted:

    • Once the promotion or event is over; or
    • Once the prize is handed to winners

    Your personal data Is protected by the following organisational security measures:

    • Designated Data Protection Officer
    • Data privacy policy implemented
    • Privacy by design principles followed
    • Regular reviews of policies and procedures
    • Maintain records of processing activities
    • Duty of confidentiality for co-workers 
    • Conducted privacy impact assessment
    • Establish contracts with data processors

     Your personal data Is protected by the following technical security measures:

    • IT security policy implemented
    • Safeguards (passwords, encryption, masking)
    • Regular monitoring for security breaches
    • Backup and restoration capabilities implemented
    • Regular security updates
    • Regular testing, assessments and evaluation
    • Encryption of data at rest and in transit

    Your personal data Is protected by the following physical security measures:

    • IT operational policy implemented
    • Measures implemented to provide privacy to and prevent disclosure of co-workers 
    • Access management implemented
    • USB device policy implemented
    • Policies and procedures implemented to prevent unintended disposal and destruction of personal data

    Updates to this Policy

    We may update this Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Policy periodically to stay informed about how we Process your personal data.

    Do you have a personal data request?

    Please complete our data request form to: 

    • update your personal data
    • request for access to your personal data
    • delete your personal data
    • submit any other personal data related request

    Data request form: https://forms.office.com/r/a0vFz1c7s6 

    For a full overview, contact us for a personal data privacy policy consultation.  

    Data Protection Officer 
    Ikano Pte Ltd
    60 Tampines North Drive 2 
    Singapore 528764
    Email Address: dpo.sg@ikano.asia

  • To improve the daily lives of as many people as possible, it is important first of all to know what people want. For this reason, we conduct regular market research. Customers willing to participate in this market research can register online with their contact information, which we need for this purpose.

     

    Optional personal data that we Process:

    • Name
    • Email address
    • Any information you may provide as part of providing feedback, ratings and/or reviews on our products and/or services  

    Purposes for processing your personal data:

    • To receive your feedback, ratings and/or reviews on our products and services  

    How we notify you:

    • A link to our privacy policy is provided in our online forms
    • A privacy notice is displayed or provided prior to submission of personal data  

    Legal basis of processing your personal data:

    • Consent  

    How we collect your personal data:

    • Via our kiosks within the store;
    • Via our online forms; or 
    • Via emails sent after services rendered are completed  

    Your personal data is disclosed:

    • Data analysis firms (only aggregated data)
    • Your name is masked and listed on our product ratings and reviews section of our website

    Your personal data Is protected by the following organisational security measures:

    • Designated Data Protection Officer
    • Data privacy policy implemented
    • Privacy by design principles followed
    • Regular reviews of policies and procedures
    • Maintain records of processing activities
    • Duty of confidentiality for co-workers 
    • Conducted privacy impact assessment
    • Establish contracts with data processors

     Your personal data Is protected by the following technical security measures:

    • IT security policy implemented
    • Safeguards (passwords, encryption, masking)
    • Regular monitoring for security breaches
    • Backup and restoration capabilities implemented
    • Regular security updates
    • Regular testing, assessments and evaluation
    • Encryption of data at rest and in transit

    Your personal data Is protected by the following physical security measures:

    • IT operational policy implemented
    • Measures implemented to provide privacy to and prevent disclosure of co-workers 
    • Access management implemented
    • USB device policy implemented
    • Policies and procedures implemented to prevent unintended disposal and destruction of personal data

    Updates to this Policy

    We may update this Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Policy periodically to stay informed about how we Process your personal data. 

    Do you have a personal data request?

    Please complete our data request form to: 

    • update your personal data
    • request for access to your personal data
    • delete your personal data
    • submit any other personal data related request

    Data request form: https://forms.office.com/r/a0vFz1c7s6 

    For a full overview, contact us for a personal data privacy policy consultation.  

    Data Protection Officer 
    Ikano Pte Ltd
    60 Tampines North Drive 2 
    Singapore 528764
    Email Address: dpo.sg@ikano.asia 

Working at IKEA

  • At IKEA, we value your privacy and are committed to protecting your personal data. This Policy explains how we notify, collect, use, store and disclose your personal data when you apply for a job with us.

     

    We process the following personal data:

    • Name (First and last)
    • Email address
    • Place of residence
    • Phone number
    • Work experience
    • Education history
    • Social media handle(s)
    • Nationality/Citizenship
    • Curriculum vitae/Resume
    • Salary information
    • Photograph

    Optional personal data that we Process:

    • Referee name and contact details
    • Name of friends/relatives working in the organisation  

    Purposes for processing your personal data:

    • To process your job application
    • Data analysis (aggregated data only)  

    How we notify you:

    • A link to our privacy policy is provided as part of the job application process  

    Legal basis of processing your personal data:

    • Consent

    How we collect your personal data:

    • We collect your personal data directly from you when you submit your job application through our online portal or via email  

    Your personal data is disclosed:

    • To authorised co-workers of Ikano Pte Ltd and its related organisations, who may be based within and outside of Singapore and are in-charge of processing job applications or managing human resource related matters

    Your personal data is deleted:

    • 2 (two) years after application is rejected/withdrawn/removed

    Your personal data Is protected by the following organisational security measures:

    • Designated Data Protection Officer
    • Data privacy policy implemented
    • Privacy by design principles followed
    • Regular reviews of policies and procedures
    • Maintain records of processing activities
    • Duty of confidentiality for co-workers 
    • Conducted privacy impact assessment
    • Establish contracts with data processors

     Your personal data Is protected by the following technical security measures:

    • IT security policy implemented
    • Safeguards (passwords, encryption, masking)
    • Regular monitoring for security breaches
    • Backup and restoration capabilities implemented
    • Regular security updates
    • Regular testing, assessments and evaluation
    • Encryption of data at rest and in transit

    Your personal data Is protected by the following physical security measures:

    • IT operational policy implemented
    • Measures implemented to provide privacy to and prevent disclosure of co-workers 
    • Access management implemented
    • USB device policy implemented
    • Policies and procedures implemented to prevent unintended disposal and destruction of personal data

    Updates to this Policy

    We may update this Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Policy periodically to stay informed about how we Process your personal data.

    Do you have a personal data request?

    Please complete our data request form to: 

    • update your personal data
    • request for access to your personal data
    • delete your personal data
    • submit any other personal data related request

    Data request form: https://forms.office.com/r/a0vFz1c7s6 

    For a full overview, contact us for a personal data privacy policy consultation.  

    Data Protection Officer 
    Ikano Pte Ltd
    60 Tampines North Drive 2 
    Singapore 528764
    Email Address: dpo.sg@ikano.asia

  • Our co-workers’ personal data is strictly confidential. We notify you on how your personal data is processed before you begin your employment. The purposes for processing your personal data include legal and contractual obligations.   

    Do approach your human resource representative or country data protection officer if you have any personal data related enquiries or requests.

    Data Protection Officer 
    Ikano Pte Ltd
    60 Tampines North Drive 2 
    Singapore 528764
    Email Address: dpo.sg@ikano.asia


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