Can I get replacement parts for a product that I purchased from the AS-IS department?
Spare parts for as-is products are available at the discretion of our store management teams.
Spare parts are available for as-is products at the discretion of our store management teams. We recommend visiting an IKEA store with the product and your receipt to discuss possible resolutions.
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Please visit our Self-Serve Spare Parts page and follow the instructions to have your spare parts shipped to you free of charge.
Read moreIf the necessary hardware is available from our spare parts facility, we’ll be happy to place an order for you!
Read moreWe can order missing hardware (such as screws, drawer slides, etc.) free of charge. Missing parts (such as doors, drawer fronts, etc.) are subject to store availability and may incur a fee. All sales are final for As-Is items.
Read moreEnsure you have all packages for each item, as there may be multiple boxes (e.g., Box 1(2) and Box 2(2)). Some parts might be tucked inside folds, pockets, or smaller boxes. Visit the store with your receipt, order confirmation, and assembly instructions to get any missing parts. If you can't visit, contact 1-888-888-4532 or type "speak to an agent." Depending on availability and part size, shipping from the store may be possible.
Read moreYes, you can order spare parts/hardware directly from the IKEA website.
Read moreThings don't always go as planned and sometimes accidents happen! If you damage an item during transport or assembly, you can exchange it in our stores.
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