Missing parts from your order?
Check your list of purchased items and open all boxes, as some items may be packaged together. Use the "track and manage my order" tool to see if your delivery is split into multiple shipments.
Please review your list of purchased items and open all boxes, as multiple items might be packaged together. Use the "track and manage my order" tool to check if your delivery is divided into separate shipments. If you find that items are missing, contact us at 1-888-888-4532 with your order number to speak with a resolutions co-worker.
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Ensure you have all packages for each item, as there may be multiple boxes (e.g., Box 1(2) and Box 2(2)). Some parts might be tucked inside folds, pockets, or smaller boxes. Visit the store with your receipt, order confirmation, and assembly instructions to get any missing parts. If you can't visit, contact 1-888-888-4532 or type "speak to an agent." Depending on availability and part size, shipping from the store may be possible.
Read moreWe are deeply sorry to hear your merchandise arrived with missing or damaged parts and want to make this right!
Read moreWe're sorry to hear that part of your product is missing and would like to fix this!
Read moreIf you've received a product or package that has missing parts, you will be able to either order these parts online, pick up the missing part(s) at an IKEA store or arrange a delivery through IKEA Customer Services depending on the part that you’re missing.
Read moreIf something is missing after delivery or pick up from IKEA Click & Collect or a pick-up point, make sure to first check if your order has been split into multiple deliveries, as the missing item might still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service either online or in-store.
Read moreFor missing and replacement parts with no 6-digit part number, we recommend visiting an IKEA store with your receipt or order confirmation for assistance.
Read more