Can someone else pick up my order?
Yes, we want you to have the best experience possible when collecting your goods from us. To help with this, please make sure they bring your order confirmation email.
During checkout, you can add the person who will collect the order under the alternate collector field. When they pick up the order, they must provide the order confirmation email.
As of 5/21/2022, IKEA customers will no longer need an ID to collect their items at the handout. This new way of working will align us with competitors while providing our customers with the best experience while collecting their orders.
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Was the article not helpful? Try one of the related articles below.
You can choose your items on www.ikea.com/us/en, pay for your order online, choose a local pick-up point, a date for pickup from the dates offered, then go to the local pick-up point to collect your order.
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Read moreWe know plans can change, but once an order is placed it travels quickly through our systems. Depending on the order details, we may or may not be able to make changes to your order.
Read morePurchase items online and pick them up at a store or pick up point.
Read moreWe offer our Click & Collect service if you'd like to purchase online and pick it up at the store.
Read moreAs long as the order hasn't been placed, an alternate pickup person may be designated prior to submitting payment.
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