I'm not able to pick up my Click & Collect order. May I change the pickup person?
As long as the order hasn't been placed, an alternate pickup person may be designated prior to submitting payment.
Currently, designating an alternate collector for a Click & Collect order is only possible during the online check-out process. If you’re no longer able to pick up the order on your own, we recommend forwarding your purchase order to someone who can. We now only require the collector to have the purchase order on hand to make the pick up.
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We offer our Click & Collect service if you'd like to purchase online and pick it up at the store.
Read moreAs your Click and Collect order moves through our system, you will be notified every step of the way!
Read moreDue to limited space, pick-up times cannot be extended or pulled earlier. Orders are held for 24 hours after they're ready. If you need more time, cancel your order and place a new one using the track and manage my order tool.
Read moreIf Customers are unable to retrieve Click & Collect orders, you have 24 hours from receipt of pick up email to retrieve it.
Read moreWhile checking out on our website, you’ll be given the option to name an alternate collector for your Click & Collect order.
Read moreYou can choose your items on www.ikea.com/us/en, pay for your order online, choose a local pick-up point, a date for pickup from the dates offered, then go to the local pick-up point to collect your order.
Read more