Can I return a product by mail?
If you can't come to a store for your return, and you don't want us to arrange pickup, it is possible to return small items via mail.
Do you want to return a small item that you recently purchased at the store through the mail on your own?
If so, first click here and then download the Return slip (pdf) to proceed. Please note that this Return slip is however not a prepaid shipping label. Prepaid carrier shipping labels are not provided for mail returns, and you must arrange and pay for the shipping yourself
Return Instructions:
1. Print out a copy of one of the following as a proof of purchase:
a. Store receipt
b. Order Number
Please note that proof of purchase is required for processing any returns for a full refund. No receipt? Contact us or visit us in the Store!
2. Place your item(s) along with your proof of purchase and the return packing slip into a sealed box or package.
3. To ship your package:
a. You may use any parcel service provider to send your item(s) to IKEA. IKEA will not assume transport charges for any items returned.
b. Label your package to: IKEA RETURNS DEPARTMENT and address the package to ship to your nearest IKEA store location.
c. To find the address to mail to, please visit IKEA-USA.com, click on ‘Find a Location’ at the very bottom of our homepage, then click on the store nearest you to find the address.
4. Please note, you must complete the left portion of the IKEA Return Label including your name, address, ZIP code, Receipt or Order Number, and reason for return.
5. Once your package arrives at your nearest IKEA store, it will be subject to IKEA’s Delivery Terms & Conditions and Return Policy.
6. Please allow 7-10 business days for your refund to be processed after it has been received by IKEA.
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