Do I have to disassemble my furniture before I can return it?
It’s ok to change your mind. You can return assembled merchandise to your local IKEA store as long as it’s within our return policy and the items are in new condition.
You can return assembled products within our return policy if they are in new and unused condition. Return to your local IKEA store with your original proof of purchase. Please return all pieces including hardware and assembly manuals. If your items are found to be used, damaged, scratched, stained, or altered in any way, we will be unable to provide you with a refund.
Are you returning your products via Truck delivery?
If you are returning your merchandise through our Truck delivery services, you must have all items being returned disassembled and packaged ahead of your scheduled pick-up time. If your items are not disassembled, we will not be able to perform the pick-up and a new date will need to be scheduled.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
You are welcome to bring your merchandise to our Returns Desk; however, any exceptions to our Return Policy will be determined after physical inspection of the items and cannot be advised in advance.
Read moreIKEA can remove your old appliances with delivery in some markets, but does not offer disassembly or removal of your current kitchen. Your old kitchen must be dismantled before installation.
Read moreWe are sorry to hear your merchandise is not working out for you.
Read moreAt IKEA you can change your mind, that's why you can return any product purchased at an IKEA store or IKEA.com. Only dirty, stained, damaged, incomplete or altered products are excluded from the IKEA return policy.
Read moreYes, you can return your products to a store other than the one of the original purchase.
Read moreYou can return IKEA products at the store of your choice, even if it was purchased abroad. We will offer the return onto a refund card. To make it easier for us to process your request, please have your proof of purchase ready.
Read more