Can I return a product without proof of purchase, such as a receipt?
Sometimes it's hard to keep track of your receipts. If you registered as an IKEA Family member during the purchase, log into your IKEA Family account to find your complete purchase history.
Log in or sign up for IKEA Family here
Not an IKEA Family member? Contact us and we'll try to find your receipt using your purchase information (date of purchase, amount of the transaction, last 4 digits of the card used and store of purchase).
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
-
Are there any products I can't return?
At IKEA, it's all right to change your mind.
Read more
-
Outside of the warranty period?
-
I lost my receipt, is it possible to make a claim anyway?
Don't worry, if you have lost your receipt there are plenty of ways to find a proof of purchase!
Read more
-
I returned a product and received an IKEA refund card - for how long is the refund card valid?
The refund cards have no expiration date and are valid at all IKEA stores and on our website.
Read more
-
Can I change the delivery date of my order?
We know plans change - you change the delivery date yourself through the order management page on our website. If the option is no longer available because the order has already processed, please contact us.
Read more
-
Can I make a return without a receipt?
Can't find your receipt? We may be able to help!
Read more