Can I return a product without proof of purchase, such as a receipt?
Sometimes it's hard to keep track of your receipts. If you registered as an IKEA Family member during the purchase, log into your IKEA Family account to find your complete purchase history.
Log in or sign up for IKEA Family here
Not an IKEA Family member? Contact us and we'll try to find your receipt using your purchase information (date of purchase, amount of the transaction, last 4 digits of the card used and store of purchase).
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Was the article not helpful? Try one of the related articles below.
Can't find your receipt? We may be able to help!
Read moreThe original receipt or proof of purchase is typically required for returns, and refunds will whenever possible be made back to the original method of purchase.
Read moreYou'll be refunded to the original form of payment if the return is made with a receipt, or a refund card if you prefer.
Read moreIf you can't come to a store for your return, and you don't want us to arrange pickup, it is possible to return small items via mail.
Read moreIt's OK to change your mind!
Read moreThe receipt provides a lot of information needed when processing a return, such as the date of purchase and supplier information. In addition, it shows that you are the original purchaser of the product.
Read more