Can I make a return without a receipt?
Can't find your receipt? We may be able to help!
If you can't find your store receipt, we may be able to look up the transaction if the purchase was made by card or digital payment. If the receipt is found, you'll be refunded to the original form of payment (the card must be present). Receipt information can also be found on your IKEA Family account if your member number was used at the time of purchase.
To look up a receipt, we'll need: the store location, date of purchase, transaction amount, and the last 4 digits of the card used (this can be found with online banking).
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Sometimes it's hard to keep track of your receipts. If you registered as an IKEA Family member during the purchase, log into your IKEA Family account to find your complete purchase history.
Read moreIf you can't come to a store for your return, and you don't want us to arrange pickup, it is possible to return small items via mail.
Read moreYou'll be refunded to the original form of payment if the return is made with a receipt, or a refund card if you prefer.
Read moreThe receipt provides a lot of information needed when processing a return, such as the date of purchase and supplier information. In addition, it shows that you are the original purchaser of the product.
Read moreYes, you can return your products to a store other than the one of the original purchase.
Read moreIt is okay to change your mind if you are not totally satisfied with your purchase. We are happy to accept returns within 365 days of purchase if unopened or 180 days if the product is opened.
Read more