Can I make a return without a receipt?
Can't find your receipt? We may be able to help!
If you can't find your store receipt, we may be able to look up the transaction if the purchase was made by card or digital payment. If the receipt is found, you'll be refunded to the original form of payment (the card must be present). Receipt information can also be found on your IKEA Family account if your member number was used at the time of purchase.
To look up a receipt, we'll need: the store location, date of purchase, transaction amount, and the last 4 digits of the card used (this can be found with online banking).
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You can return store purchases with a receipt and the card used for the transaction to get a refund. Without a receipt or card, you'll receive store credit. Returns without receipts are allowed for items under $50 that are new, unopened, and not discontinued. For online order returns at a store, you'll need your order number.
Read moreIt's possible to return an item that's open or assembled if the item is complete and in good condition. Remember to bring your receipt or proof of purchase to an IKEA store for your return.
Read moreSometimes it's hard to keep track of your receipts. If you registered as an IKEA Family member during the purchase, log into your IKEA Family account to find your complete purchase history.
Read moreIt is okay to change your mind if you are not totally satisfied with your purchase. We are happy to accept returns within 365 days of purchase if unopened or 180 days if the product is opened.
Read moreYes, you can return your products to a store other than the one of the original purchase.
Read moreCall us at 1-888-888-4532 or return to your local store with your receipt to have a co-worker check the log for items left behind at the checkout lane.
Read more