I accidentally damaged my product while transporting/assembling it, what should I do?
If you are an IKEA Family member, you can benefit from a special guarantee against accidental damage when transporting or assembling products - and it's valid for any purchase. Here's how it works:
1. Present your IKEA Family card when making your purchase.
2. In the unfortunate event of accidental damage during delivery or assembly, visit your closest IKEA store within 14 days of your purchase.
3. Bring along the damaged products, your IKEA Family card, and your receipt.
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