Skip to main content
EN USEnglish

I accidently damaged a product during transport or assembly. What do I do?

Things don't always go as planned and sometimes accidents happen! If you damage an item during transport or assembly, you can exchange it in our stores.

If the item or part of it is damaged, please contact us or visit customer service at one of our stores to file a claim as soon as possible. To make it a hassle-free, have your order number or proof of purchase ready.

If you can't go to the store, contact us here and we will support you.

What particular parts of our articles do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.

  • Can I return a product that I have already opened or assembled?

    It's possible to return an item that's open or assembled if the item is complete and in good condition. Remember to bring your receipt or proof of purchase to an IKEA store for your return.

    Read more

  • I returned a product and received an IKEA refund card - how do I check the balance?

    We've made it easy to check the balance of your refund card online.

    Read more

  • Can I return purchases to an IKEA Planning Studio location?

    We're unable to accept physical returns at the IKEA Planning studio. However, returns can be conveniently processed at any of our other IKEA locations.

    Read more

  • How do I know if a product I've purchased has been recalled?

    IKEA is fully committed to the safety of our customers and appreciates that you have reached out to us. At IKEA, safety is our priority.

    Read more

  • Do I have to disassemble my furniture before I can return it?

    It’s ok to change your mind. You can return assembled merchandise to your local IKEA store as long as it’s within our return policy and the items are in new condition.

    Read more

  • Can I remove items from my order?

    It is possible to remove items from your order for a refund if the order is still processing.

    Read more