How long do I have from my delivery or purchase to make a claim?
At IKEA we believe in having a generous claims policy, that's why we offer 7 days after you've made a purchase or had a home delivery to inform us if there's something missing or damaged.
At IKEA we believe in having a generous claims policy, that's why we offer 7 days after you've made a purchase or had a home delivery to inform us if there's something missing or damaged.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Trouble with a product or delivery?
Read moreDon't worry, if you have lost your receipt there are plenty of ways to find a proof of purchase!
Read moreAll of our products are carefully tested before being sold. However, if something goes wrong and you notice a quality issue over time, you have an extended warranty period for a number of our products.
Read moreAll gift card purchases are subject to credit approval and a fraud verification process. It can sometimes take up to 24 hours from the time of purchase to review your order unless you specify a future delivery date.
Read morePoints can be granted in multiple stages, depending on the type of purchase you've made.
Read moreWe always strive to exceed your expectations. That's why we always provide a hassle-free claim process. When you reach out to us for an ongoing claim, we'll provide clear expectations and a timeline for the process.
Read more