How long do I have from my delivery or purchase to make a claim?
At IKEA we believe in having a generous claims policy, that's why we offer 7 days after you've made a purchase or had a home delivery to inform us if there's something missing or damaged.
At IKEA we believe in having a generous claims policy, that's why we offer 7 days after you've made a purchase or had a home delivery to inform us if there's something missing or damaged.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
We always strive to exceed your expectations. That's why we always provide a hassle-free claim process. When you reach out to us for an ongoing claim, we'll provide clear expectations and a timeline for the process.
Read moreTrouble with a product or delivery?
Read moreWe are happy to provide information on the allotted time to pick up your order.
Read moreCollect your purchase within 24 hours of receiving the "ready for pick up" email. Unclaimed orders will be canceled and refunded. The pick-up time cannot be extended, nor can the name for pick-up be changed once the order is paid.
Read moreAs your Click and Collect order moves through our system, you will be notified every step of the way!
Read moreDon't worry, if you have lost your receipt there are plenty of ways to find a proof of purchase!
Read more