How do I make a claim?
Trouble with a product or delivery?
Trouble with a product or delivery? If you're not able to find the answer in our FAQs, please call us at 1-888-888-4532 or type "speak to an agent" to connect with one of our co-workers. If you already have a claim in progress, please provide your case or order number when prompted.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
We always strive to exceed your expectations. That's why we always provide a hassle-free claim process. When you reach out to us for an ongoing claim, we'll provide clear expectations and a timeline for the process.
Read moreAt IKEA we believe in having a generous claims policy, that's why we offer 7 days after you've made a purchase or had a home delivery to inform us if there's something missing or damaged.
Read moreDon't worry, if you have lost your receipt there are plenty of ways to find a proof of purchase!
Read moreSometimes it's hard to keep track of your receipts. If you registered as an IKEA Family member during the purchase, log into your IKEA Family account to find your complete purchase history.
Read moreThe receipt provides a lot of information needed when processing a return, such as the date of purchase and supplier information. In addition, it shows that you are the original purchaser of the product.
Read more