Can I return a product to a Collection Point?
If you have placed your order to a Collection Point, you cannot at this time return to the same location.
At this time, IKEA Plan and Order Points or other similar locations like a Collection Point are not full IKEA stores, and therefore cannot process returns. If you have purchased an item from any of these location types and wish to make a return, you can either visit your nearest IKEA store or contact IKEA Customer support in a number of ways by clicking here.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Within 180 days you have the right to test a product and if it doesn't meet your expectations, we're happy to take the product back as long as it is used within a certain extent and is still in a saleable condition. The exception to this rule is a mattress purchase.
Read moreIt's OK to change your mind!
Read moreWe understand that things happen, and we want you to have the best experience possible. However, if you cannot pick up your order, we can still resolve this issue.
Read moreCall us at 1-888-888-4532 or return to your local store with your receipt to have a co-worker check the log for items left behind at the checkout lane.
Read moreYou'll be refunded to the original form of payment if the return is made with a receipt, or a refund card if you prefer.
Read moreYou can return IKEA products at the store of your choice, even if it was purchased abroad. We will offer the return onto a refund card. To make it easier for us to process your request, please have your proof of purchase ready.
Read more