I am unable to have an item shipped to me directly, can I ship it to a secure location?
Instead of shipping items to your home, have them delivered to one of our convenient collection points for pick up.
We have added over 15,000 locations that allow you to pick up your order at a secure location, instead of having it delivered. If this service is offered in your area, it'll pop up with your local pick-up point options after entering your zip code. Fees may apply to certain orders. Read more about this service.
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Gift cards may be shipped to valid street addresses within the United States.
Read moreTo use this service, add smaller items to your cart, select the 'Parcel Delivery' option at checkout, and provide your delivery address and any special instructions. You'll receive a confirmation email with estimated delivery dates, and tracking information will be provided once the order is processed. On delivery day, ensure a safe place is available if you're not present and check for any issues immediately upon receiving your order. If you notice any problems (such as missing or damaged items), contact IKEA Customer Support.
Read moreThis delivery option is best if you prefer the flexibility of not committing to an in-home service, as these orders are delivered to the front door of your home or building/foyer if you live in apartment. 'Authority to Leave' is automatically applied to your order, meaning the delivery driver will leave your order in a safe and secure location if you’re not at home.
Read moreEnsure you have all packages for each item, as there may be multiple boxes (e.g., Box 1(2) and Box 2(2)). Some parts might be tucked inside folds, pockets, or smaller boxes. Visit the store with your receipt, order confirmation, and assembly instructions to get any missing parts. If you can't visit, contact 1-888-888-4532 or type "speak to an agent." Depending on availability and part size, shipping from the store may be possible.
Read moreFor missing and replacement parts with no 6-digit part number, we recommend visiting an IKEA store with your receipt or order confirmation for assistance.
Read moreWe're sorry to hear that you're missing a part from your IKEA item.
Read more