Why is my order split?
We want you to receive your products as soon as possible. Some products may ship from different locations, which impacts delivery.
We want you to receive your products as soon as possible, but some products may be stocked in different locations, or temporarily out of stock, which impacts delivery. Visit the track & manage my order page to see all of your deliveries and details.
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Check your list of purchased items and open all boxes, as some items may be packaged together. Use the "track and manage my order" tool to see if your delivery is split into multiple shipments.
Read moreTo use this service, add smaller items to your cart, select the 'Parcel Delivery' option at checkout, and provide your delivery address and any special instructions. You'll receive a confirmation email with estimated delivery dates, and tracking information will be provided once the order is processed. On delivery day, ensure a safe place is available if you're not present and check for any issues immediately upon receiving your order. If you notice any problems (such as missing or damaged items), contact IKEA Customer Support.
Read moreWhile orders cannot be changed once paid, you can choose to refuse or accept the full order. Unwanted items can be returned in store, or a pick-up may be scheduled (pick-up charges may apply).
Read moreWe know plans can change, but once an order is placed, it travels quickly through our systems and we are unable to swap items.
Read moreDue to limited space, pick-up times cannot be extended or pulled earlier. Orders are held for 24 hours after they're ready. If you need more time, cancel your order and place a new one using the track and manage my order tool.
Read moreAs an IKEA Family member, you can easily access your order online by going to your IKEA account. If you are not an IKEA member, go to the Track & Manage my order page to access your order.
Read more