What if my Order Incomplete?
We're sorry to hear you're missing merchandise and apologize for any inconvenience this has caused you!
IKEA understands things don't always go as planned, so we are always happy to help find a solution! Please review your order compared to what was delivered within 48 hours of delivery. To report missing or damaged packages, please contact us at 1-888-888-4532 or request to chat with a live agent here.
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Check your list of purchased items and open all boxes, as some items may be packaged together. Use the "track and manage my order" tool to see if your delivery is split into multiple shipments.
Read moreOnce an order is placed, it moves quickly through the system, making it difficult to modify.
Read moreWhile orders cannot be changed once paid, you can choose to refuse or accept the full order. Unwanted items can be returned in store, or a pick-up may be scheduled (pick-up charges may apply).
Read moreIt is possible to remove items from your order for a refund if the order is still processing.
Read moreCheck out the delivery communications you should have received by SMS or email for an update, or go to the 'track my order' page.
Read moreUse our track and manage tool to self-manage your order.
Read more