Can I return an opened or assembled product?
It's OK to change your mind!
If you’re not totally satisfied with your IKEA purchase you can return new and unopened products within 365 days, together with your proof of purchase, for a full refund. You may also return open products within 180 days, with your proof of purchase, for a full refund.
Refunds will be made in the same form of payment originally used to make the purchase.
It is important to note that mattress purchases may be exchanged for another mattress one time within 90 days. Learn more here.
We do not accept returns on plants, cut fabric, custom countertops and as-is products. We are also unable to refund or exchange your items if your merchandise is found to be modified from its original form, dirty, stained, or damaged.
Returns are not accepted at IKEA Planning Studios or IKEA Pick Up Point locations.
For additional return policy information click here.
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We are sorry to hear your merchandise is not working out for you.
Read moreIt’s ok to change your mind. You can return assembled merchandise to your local IKEA store as long as it’s within our return policy and the items are in new condition.
Read moreIt is okay to change your mind if you are not totally satisfied with your purchase. We are happy to accept returns within 365 days of purchase if unopened or 180 days if the product is opened.
Read moreYou'll be refunded to the original form of payment if the return is made with a receipt, or a refund card if you prefer.
Read moreYou are welcome to bring your merchandise to our Returns Desk; however, any exceptions to our Return Policy will be determined after physical inspection of the items and cannot be advised in advance.
Read moreIf you can't come to a store for your return, and you don't want us to arrange pickup, it is possible to return small items via mail.
Read more