My items “disappeared” from my shopping basket. What can I do?
When choosing your products, you sometimes end up putting some things in favourites and others in the shopping basket.
When items disappear from your shopping cart, it's important to check that they haven't been accidentally moved to your favorites list or your session has expired, which can happen if you've been inactive on the site for an extended period of time.
Make sure you are using the latest version of your browser and that cookies are enabled, as this can help keep items in your basket.
If the issue persists, try clearing your browser cache or using a different browser.
If none of these steps resolve the issue, contact us so we can help.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
If you receive a product you did not order, first check whether it is an additional item or whether something from your original order is missing. If any items from your order are missing, contact IKEA Customer Service, either in‑store or online. A co-worker will help you return the incorrect items and obtain the missing ones. If you received additional items, check your purchase invoice to confirm whether you were charged for them, and then contact IKEA Customer Service for guidance on what to do.
Read moreIf, after delivery or collection via IKEA Click & Collect or a collection hub , you notice that an item is missing, first check if your order was split into several. If the delivery was to your home, the missing item may still be on its way. If you confirm that products are still missing, contact IKEA Customer Service, online or in a store.
Read moreTo use this service, add the desired items to your basket and, at checkout, select the "Delivery to your door" option. Provide the correct delivery details and confirm your order. After confirmation, you will receive an email and an SMS with all the delivery details. On the day of delivery, it is essential to ensure free access to the location and that someone over 18 years old is present to receive the order. If you detect any damage or missing items, contact IKEA Customer Support within 48 hours of receiving your order.
Read moreIf you received a damaged product, please report the situation within 48 hours after delivery by contacting IKEA Customer Support, either online or in-store. We apologise for the inconvenience and will do our best to help. Several solutions are available, including replacing or refunding the damaged item.
Read moreTo use this service, add smaller items to your cart, select the “Small delivery” option at checkout, and provide your delivery address along with any special instructions. You will receive a confirmation email with the estimated delivery dates, and tracking information will be available once your order has been processed. On the delivery day, check your order immediately after receiving it. If you notice any issues (such as missing or damaged items), please contact IKEA Customer Support.
Read moreYou can save your KNOXHULT kitchen design digitally and access it again later or share it with family and friends.
Read more