Can I return a product to a Collection Point or at IKEA Plan and Order Point?
IKEA Plan & Order , collection points are compact IKEA stores, so returns can’t be processed there.
IKEA Plan and Order Points as well as Collection points are compact IKEA stores, and therefore cannot process returns.
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To use this service, add your desired items to your cart, and select the 'Click & Collect' option at checkout. Choose your preferred collection point and time slot. You'll receive a confirmation email/SMS with collection details, and once your order is ready, you'll be notified to pick it up. Ensure you have your order confirmation and ID with you. For any issues during collection, follow instructions provided in your notification or reach out to IKEA customer support.
Read moreWith Click & Collect, you place your order online and then pick up your items at an IKEA store or a designated Collection Point. This delivery option is ideal if you’re flexible with self‑collection, want to avoid home delivery fees, or if you’d like to pick up your order at your convenience. This may be particularly useful if you are close to an IKEA store or if a secure delivery to your home is not feasible in your area.
Read moreAt the Plan and Order Point, we're here to help you bring your dream kitchen to life.
Read moreGrab shopping tools at the entrance, explore Showroom, Market Hall, and AS-IS. Check price tags for details and pickup info. Some items you pick yourself, while others are available through Full-Serve with staff help.
Read moreAfter warranty expiry, products will be unable to return. However, we can provide the spares depends on availability.
Read moreIf you have purchased from IKEA India online or in store, you can return your product at any IKEA store in India.
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