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What are the ways to shop at IKEA?

Shopping at IKEA is easy, no matter where you are – shop online or in the IKEA app; call, chat or email a Sales Specialists for help; or visit your nearby store.

Shop by Phone

Need a little help with your purchase? Let’s talk!
Call our toll-free number 1800 419 4532 to connect with an IKEA Sales Specialist over phone who can answer your questions and help you shop what works best for you. Call us now and place your order by phone with our free assistance!
And if you’re planning your kitchen, wardrobe, living room, or complete home, our video call service makes it easy to design and plan everything remotely. Our experts will support you from start to finish, so you can bring your ideas to life from comfort of your home. Planning services fees are applicable.
 

Shop by Chat or Email

If you need quick support with finalizing a purchase, you can get support through chat. You can access chat support through the chatbot by:
  • Clicking the yellow chat icon on the IKEA website, to chat with us anytime.
  • Get connected through WhatsApp: 917965088859.
  • You can email us anytime at: customer.support.in@ikea.com. Our team will get back to you within 24 hours.
 

Shop Online

Visit the IKEA website to discover the latest news and inspiration. You can place your order easily and comfortably, choosing the payment and delivery services that best suit your needs.
 

IKEA App

With the IKEA App, you can browse products, create a shopping list, and make a purchase. Download the app on Google Play (Android) or in the Apple App Store (iOS).
 

Shop at the Store

Explore the different rooms in IKEA stores and try out products before buying. Each price tag provides all the information you need, including where to pick up the item in the store.
Shopping Areas at IKEA Stores:
  1. Market Hall: Find a wide range of home furnishing accessories, including lighting, plants, cookware, tableware, and decorations. Pick your favorite items and place them in a yellow shopping bag.
  2. Show Room: Explore IKEA products displayed in inspiring home settings. Each product has a price tag with details such as its name, materials, and pickup location for self-serve articles. Full-serve articles will be handed over to you at the Collection Point.
  3. AS-IS (Circular Hub): Usually located near the checkout area, the Circular Hub is where IKEA products get a second life. You will find returned, exchanged, and showroom display items in good and usable condition – ready for a new home.
Articles Picking & Collection Point at IKEA stores: The picking and collection points are categorized depends on the types of articles:
  • Self-Serve Articles: Self-serve article carries a red price tag including rack/aisle and location number. Please pick the 'flat packs' at the mentioned location yourself. You will find the self-serve area, at the end of the Market Hall area.
  • Full-Serve Articles: Full-serve article carries a yellow price tag. After checkout, a coworker will pick your items and hand them over to you at the Collection Point, as they may be heavy or bulky.
 

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