What is Parcel and Truck delivery?
Orders up to 20 kg are delivered as parcels, while heavier items over 20 kg are delivered as truck!
- Parcel Delivery: If your order weighs 20 kg or less, it will be delivered as parcel delivery — for smaller items like home accessories and textiles.
- Truck Delivery: For orders over 20 kg, we’ll deliver your items as truck delivery — for larger furniture and bulkier products.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Front Door Delivery is a flexible option if you prefer not to book in-home service. Your order will be delivered to your doorstep or building entrance, and if you’re not home, it can be left in a safe place with ‘Authority to Leave’.
Read moreInstalling a new kitchen is an exciting journey. To ensure it goes as smoothly as possible, it's helpful to understand the process from start to finish. This 5-step guide outlines each step, clarifying what our team does and what you will need to do to prepare for a successful installation.
Read moreEvery IKEA product is carefully tested to ensure quality before it reaches you. If you ever notice an issue over time, don’t worry many IKEA products come with a warranty.
Read moreIf you've received a product or package that has missing spares, you will be able to either order these spares online, pick up the missing spares at an IKEA store or arrange a delivery through IKEA Customer Services depending on the spares that you’re missing.
Read moreYou can order spare parts using the Order spare parts tool, Purchases page in your IKEA Family account or at Customer Service desks in IKEA stores.
Read moreIf something is missing after delivery or from IKEA Click & Collect or a pick-up point, make sure to first check if your order has been split into multiple deliveries, as the missing item might still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service either online or in-store.
Read more