How does Parcel Delivery work?
To use this service, add smaller items to your cart ensuring the total order weight doesn't exceed 20 kg, enter your pincode at checkout, choose 'Home Delivery' option, and provide your delivery address along with any special instructions. You'll receive a confirmation email with delivery dates, and tracking information will be provided once the order is processed. On delivery day, ensure there is a safe place available if you're not home and check for any issues immediately upon receiving your order. If you notice any problems (such as missing or damaged items), contact IKEA Customer Support.
- Order placement
a. Add your smaller items (decoration, textiles, accessories) to your shopping bag, then select 'Home Delivery' (Parcel Delivery will be provided if the order weight is below 20 kgs) at checkout.
b. Plan a safe and secure location if you’re not available to receive the delivery in person.
c. Enter your delivery address and review pricing based on weight and other specifics provided at checkout. Ensure that any special instructions (e.g. safe drop-off location) are clearly noted.
d. Complete the purchase and check for a confirmation email detailing delivery dates.
e. Unfortunately, we are unable to modify parcel orders that have been placed. Cancellation of parcel orders can only be made before it is sent to dispatch.
- Order processing and dispatch
a. Once the order is processed, the tracking information will be provided via email and also from your purchase history. Monitor the tracking details using the provided order number and the tracking link to monitor your parcel’s progress. Familiarize yourself with the tracking tool so that you can monitor progress.
b. Your order is dispatched from a central warehouse or a local fulfillment centre.
- Delivery process
a. Packages are delivered on or before the provided delivery slot.
b. Be available (or ensure a safe place is available for the driver to leave the order if you are not at the property) during delivery slot or contact IKEA Customer Support if delivery fails. If you’re not available and no safe place is provided, re-delivery may be needed and our delivery partners will attempt to make the delivery three times.
- Post‑Delivery
a. Upon receiving your order, check that all items have been delivered and inspect the packaging for damage.
b. Any missing or damaged items should be reported to IKEA as soon as possible here --> Support with returns, replacements and missing items.
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