I have lost my physical IKEA Family card, where can I report it?
Don't worry! The card itself has no monetary value and there is no need to block it or request for a replacement, instead you can use the digital version of your card that you can find in your IKEA account on the IKEA app.
Lost your IKEA Family card? No worries! There's no need to block or replace it — just use the digital version available in your IKEA account or in the IKEA app. It’s quick, easy, and always with you.
We no longer send out new physical cards. Instead, we recommend that you use the digital version of the card when shopping in-store or online.
Note: Also, you can look up your membership using your contact number or email address during your shopping checkout. Please ensure the details are up to date on your account.
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As part of our commitment to sustainability, we’re no longer issuing plastic membership cards. But don’t worry – we’ve made it easy for you to scan your membership while shopping!
Read moreTo access member discounts, and save your receipts digitally, simply scan your IKEA Family card in store or log into your account online. If you’re not identified as a member, the benefits of the membership cannot be applied then or once a purchase is completed.
Read moreIn certain circumstances it's possible to identify your purchase later. Please contact our Customer Support center.
Read moreThe original receipt or proof of purchase is required for returns and refunds will be made back to the original method of purchase.
Read moreIf your product breaks while transporting it to your home or during assembly, you may be able to claim the one-time “Oops assurance” to get the product replaced for free, provided you used your IKEA Family card while purchasing the product.
Read moreDon't worry, we will help you retrieve your receipt from our system!
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