What to do if I lost something in IKEA?
If you lose something at IKEA, visit the lost and found department in-store or call customer care for updates.
Steps to retrieve lost items at IKEA (non-IKEA article)
- Internal Check: IKEA will check internally if the non-IKEA article is found under the lost and found category.
- Claiming the Article: If found, the customer needs to visit the store to claim/collect the article.
- Discarding Unclaimed Articles:
- Non-IKEA articles and Government identity proofs are discarded after 7 days, if not claimed.
- Cards are discarded after 48 hours.
- Food items are discarded the same day.
Steps to retrieve lost items at IKEA (IKEA article)
- Internal Check: IKEA will check internally if the article is found under the lost and found category.
- Claiming the Article: If found, the customer needs to visit the store to claim the article.
- Further Investigation: If not found, customer support will create a ticket to check CCTV footage.
- Valid Claim: If the claim is valid, the customer needs to visit the store to collect the article.
- If not claimed, we will hold on to any found items for up to 7 days.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
If something is missing after delivery or from IKEA Click & Collect or a pick-up point, make sure to first check if your order has been split into multiple deliveries, as the missing item might still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service either online or in-store.
Read moreIf you receive a product, you did not order, first check whether it's an extra item or if something from your original order is also missing. If items are missing, contact IKEA Customer Service in-store or online, and a co-worker will assist you with returning the incorrect items and getting the missing ones. If you've received extra items, verify on the purchase invoice whether you've been charged, then contact IKEA Customer Service for guidance on how to proceed.
Read moreYour saved kitchen designs are linked to your email address. To view the kitchen designs you have created or that have been created in a planning session, log in to your IKEA account and open the METOD kitchen planner. Once there, you'll see an overview of all your saved designs.
Read moreAll eligible items that qualify for the buyback service should be in good, resaleable condition, and they should be clean and unmodified. Products also need to be fully functional and properly assembled when returned.
Read moreStart by using the “Buyback Estimator Tool” to check how much in-store credit you'll get for your used IKEA products. Bring your products to your nearest IKEA store within 30 days of receiving your estimate. At the store, the condition of your products will be examined, and a final price will be given. You will receive an IKEA refund card to spend online or in-store.
Read moreIf you are an IKEA Family member or an IKEA Business Network customer, you can find your receipts and invoices online by logging into your account and navigating your Purchase History. Invoices are also attached to your order confirmation email.
Read more