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What to do if I lost something in IKEA?

If you lose something at IKEA, visit the lost and found department in-store or call customer care for updates.

Steps to retrieve lost items at IKEA (non-IKEA article)
  • Internal Check: IKEA will check internally if the non-IKEA article is found under the lost and found category.
  • Claiming the Article: If found, the customer needs to visit the store to claim/collect the article.
  • Discarding Unclaimed Articles:
    • Non-IKEA articles and Government identity proofs are discarded after 7 days, if not claimed.
    • Cards are discarded after 48 hours.
    • Food items are discarded the same day.
Steps to retrieve lost items at IKEA (IKEA article)
  • Internal Check: IKEA will check internally if the article is found under the lost and found category.
  • Claiming the Article: If found, the customer needs to visit the store to claim the article.
  • Further Investigation: If not found, customer support will create a ticket to check CCTV footage.
  • Valid Claim: If the claim is valid, the customer needs to visit the store to collect the article.
  • If not claimed, we will hold on to any found items for up to 7 days.
Paid and Left Scenario
If the customer has completed the payment and left the store, and it is later identified in CCTV Footage that another customer has taken the article, process the resolution based on the customer's preference:
  • Refund: Initiate a full refund if requested by the customer.
  • Exchange: Arrange an exchange for the same as per the customer's request.
Approval is not required for processing either the refund or exchange in this scenario

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