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What to do if I lost something in IKEA?

If you lose something at IKEA, visit the lost and found department in-store or call customer care for updates.

Steps to retrieve lost items at IKEA (non-IKEA article)

  • Internal Check: IKEA will check internally if the non-IKEA article is found under the lost and found category.
  • Claiming the Article: If found, the customer needs to visit the store to claim/collect the article.
  • Discarding Unclaimed Articles:
    • Non-IKEA articles and Government identity proofs are discarded after 7 days, if not claimed.
    • Cards are discarded after 48 hours.
    • Food items are discarded the same day.

Steps to retrieve lost items at IKEA (IKEA article)

  • Internal Check: IKEA will check internally if the article is found under the lost and found category.
  • Claiming the Article: If found, the customer needs to visit the store to claim the article.
  • Further Investigation: If not found, customer support will create a ticket to check CCTV footage.
  • Valid Claim: If the claim is valid, the customer needs to visit the store to collect the article.
  • If not claimed, we will hold on to any found items for up to 7 days.

 

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