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Can I track or check the status of my case? How?

Yes! As an IKEA Family member, you can track the status by yourself of your exchange or refund request. If you have not registered for IKEA Family member, please contact the IKEA Customer Support Centre for assistance.

For IKEA Family Members:

Once you’ve raised a request for a refund or replacement, it's natural to want updates on its progress. You can easily track the status of your case through the 'My Orders' section of your account. Simply select the relevant order and click on ‘View Case Details' to see real-time updates, next steps, and any actions needed from your side. Staying informed has never been easier!  
Please go through the below FAQ for any other queries:
Q. When is a case number generated?
A case number is generated when a customer submits a return or replacement request, either through customer support or by visiting the store. The case number will be provided along with the request.
Q. Where can I find the status for my previous or ongoing requests?
You need to login to IKEA Family account to view your previous or ongoing status of the requests. There will be a tab called ‘Cases’ where you will find all the status for your previous or ongoing requests. 
Q. I am not an IKEA Family member. Can I still check the status of my request?
No, you need to be an IKEA Family member and ensure the transaction is linked to your account in order to view the status.
Q. What types of status updates can I see in my IKEA Family account?
You can track the status of both Exchange and Refund requests through your IKEA Family account.
 

For Non-IKEA Family Members:

Not yet registered as an IKEA Family member? Do not worry, you can reach out to us to know the status of your requests:
  • WhatsApp: You can contact us through WhatsApp: 917965088859.
  • Call: Reach out to us at our toll-free number 1800 419 4532. We are available on all days of the week including weekends and public holidays.
  • Email: You can email us anytime at: customer.support.in@ikea.com. Our team will get back to you within 24 hours.
Also, you can sign up for a free IKEA Family Membership. It allows you to:
 

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