Can I track or check the status of my case? How?

Once you’ve raised a request for a refund or replacement, it's natural to want updates on its progress. You can easily track the status of your case through the 'My Orders' section of your account. Simply select the relevant order and click on ‘View Case Details' to see real-time updates, next steps, and any actions needed from your side.  

Staying informed has never been easier!  

Please go through the below FAQ for any other queries: 

Q. When is a case number generated?

A case number is generated when a customer submits a return or replacement request, either through customer support or by visiting the store. The case number will be provided along with the request.

Q. Where can I find the status for my previous or ongoing requests?

You need to login to IKEA Family account to view your previous or ongoing status of the requests. There will be a tab called ‘Cases’ where you will find all the status for your previous or ongoing requests. 

Q. I am not an IKEA Family member. Can I still check the status of my request?

No, you need to be an IKEA Family member and ensure the transaction is linked to your account in order to view the status.

Q. What types of status updates can I see in my IKEA Family account?

You can track the status of both Exchange and Refund requests through your IKEA Family account.

Q. How do I check the status of my Refund or an Exchange if I am not an IKEA Family member?

Do not worry, you can reach out to our Customer Support  to know the status of your requests. Also, you can sign up for a free IKEA Family Membership. It allows you to manage your orders, view invoices, return items, and much more.