How can I access my order?
As an IKEA Family member, you can easily access your order online by going to your IKEA account. If you are not an IKEA member, use 'Track & manage order' with your order number and contact details to access your order.
IKEA Family member: If you used your IKEA Family details when purchasing or ordering, just logging into your IKEA Family member account and go to 'Purchases' option to view your order or manage your account details.
Non-IKEA Family member: If you have not registered as an IKEA Family, you can access your order via Track & manage order (provide your order number and e-mail or phone number which you have used when placing the order) and find your order under 'Purchases'.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Your order details are just a click away.
Read moreYou can order spare parts using the Order spare parts tool, Purchases page in your IKEA Family account or at Customer Service desks in IKEA stores.
Read moreIf you are an IKEA Family member or an IKEA Business Network customer, you can find your receipts and invoices online by logging into your account and navigating your Purchase History. Invoices are also attached to your order confirmation email.
Read moreAn email will be sent to notify you when the scan is ready to be designed. You can access the design on either mobile or web.
Read moreIf a product has been delivered to you in a damaged state, please report this as soon as possible through 'Track & manage my order' or by reaching out to IKEA Customer Service either online or in store.
Read moreYes, alternate collected must carry the order confirmation email and a valid government ID proof. They can be added at checkout while placing the Click and collect order.
Read more