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How does IKEA 'Truck Delivery' work?

Choose home delivery at checkout, select a delivery slot and provide clear instructions. Your items will be delivered to the location of your choice.

Order placement

  1. Add your desired items to your bag and select 'Home Delivery'.
  2. Truck delivery would be automatically selected under Home Delivery if the total order weight is above 20kgs.
  3. Enter detailed delivery instructions along with your address and select your preferred delivery slot. Provide complete details including floor number and any additional information for our delivery partner.
  4. Proceed to checkout.
  5. Confirm your order and check that your payment details and delivery choices are correct. It is important to check that the package sizes can fit into the premises.
  6. Any changes to your order (like adding or removal of an item) cannot be made after the order is paid. Please contact IKEA Customer Support for such queries.
Changes to date/time must be requested before the order is in 'Picked' status. To check your order status and order updates, please follow the relevant link: IKEA family member or non-IKEA family member.
 

Order processing and confirmation

  1. Receive confirmation via email and/or SMS detailing your chosen delivery slot and contact instructions.
  2. Prepare by ensuring you can be present during the selected delivery slot.
     

Delivery day

  1. A professional delivery driver will contact you 30–60 minutes before arrival. If you miss the call, the driver will still proceed with your delivery attempt. 
  2. Clear a safe path for the delivery vehicle and confirm access to your home (check stairs or elevator availability).
  3. Ensure someone over 18 is available during the delivery window to supervise the process and to receive and inspect your delivery. If no one is home when the delivery driver arrives, and they cannot get in contact with you, the delivery will be marked as failed. If this happens, you have to contact IKEA customer support to reschedule the delivery. 
  4. Have your order confirmation and contact details handy.
  5. The driver will bring your items into your home, placing them in the room of your choice.
  6. On arrival, compare the delivered packages with your delivery invoice and check for any damage. Your driver should report any issues with the packaging to IKEA, however if you have any further concerns, you can also contact IKEA customer support. 

Post‑Delivery

  1. Report any discrepancies (damaged or missing items) immediately to the delivery driver and contact IKEA customer support if assistance is needed.
  2. The driver may not complete a delivery if pathways are unsafe. In this instance, IKEA will contact you to reschedule your delivery.
  3. Please note, in case of failed deliveries, we will reattempt the delivery for 3 times.
 

Contact IKEA customer support if you need any assistance:

  • WhatsApp: You can contact us through WhatsApp: 917965088859.
  • Call: Reach out to us at our toll-free number 1800 419 4532. We are available on all days of the week including weekends and public holidays.
  • Email: You can email us anytime at: customer.support.in@ikea.com. Our team will get back to you within 24 hours.

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