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Self Service options

We’re here to make your IKEA journey simple and stress-free. Easily track, update, or resolve your order requests—anytime, anywhere.

Please select the scenario that best fits your issue:

 

  1. Track Your Delivery – Stay informed with real-time updates on your order’s journey.
    🔘 Track Now
     
  2. Reschedule Delivery – Plans changed? Pick a new delivery date that suits you best.
    🔘 Reschedule Delivery
     
  3. Report a Damaged Article – We’re sorry your item arrived damaged. Raise a request and we’ll make it right.
    🔘 Report Delivery Damage
     
  4. Track Exchange Status – Check the progress of your exchange request anytime.
    🔘 Exchange Return Status 
     
  5. Request a Return Pickup – Returning an item? Schedule a pickup at a time that’s convenient for you.
    🔘 Request Pickup
     
  6. Return at Store – Visiting us? Submit your return request in advance for a faster in-store experience.
    🔘 Return in Store
     
  7. Missing Spare Parts – Missing a spare part? Request spare parts free of charge, delivered straight to you.
    🔘 Request Spares

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