Skip to main content

Self-service options

We’re here to make your IKEA journey simple and stress-free. Easily track, update, or resolve your order requests—anytime, anywhere.

You can manage your orders directly through the following self-service options. Please select the scenario that best fits your requirement.
1. Track and manage your Order
Stay informed with real-time updates on your order’s journey:
IKEA family member.
Non-IKEA family member.
2. Reschedule Order
Plans changed? Pick a new delivery date that suits you best:
IKEA family member.
Non-IKEA family member.
Note: You can reschedule order before its status is 'Handing over to carrier' for delivery.
3. Delivery Damage
We’re sorry your item arrived damaged. Report a delivery damage and we’ll make it right:
IKEA family member.
Non-IKEA family member.
4. Request a Return (Change of Mind)
Returning an item due to 'Change of mind'? Submit your return request for a faster experience and schedule a pickup at a time that’s convenient for you.
IKEA family member.
Non-IKEA family member.
5. Track my Case
Check the progress of your exchange/return request anytime. Log in to your IKEA Family profile, and track the status of exchange/return cases.
Note: Only IKEA Family members can check their case status.
6. Order Spare Parts
Missing or needed an IKEA spare part? Order spare parts free of charge, delivered straight to you.
 

What particular parts of our articles do you find unsatisfactory or unhelpful?

The text is confusing to understand

The text is not relevant to my question

The text is relevant but not helpful

The text is too long or too short

Thank you for your feedback!

Was the article not helpful? Try one of the related articles below.