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Self-service options — Managing your orders

We’re here to make your IKEA journey simple and stress-free. Easily track, update, or resolve your order requests—anytime, anywhere.

You can manage your orders directly through the following self-service options. Please select the scenario that best fits your issue:
  1. Track Your Delivery – Stay informed with real-time updates on your order’s journey.
    🔘 Track Now
     
  2. Reschedule Delivery – Plans changed? Pick a new delivery date that suits you best.
    🔘 Reschedule Delivery
     
  3. Report a Damaged Article – We’re sorry your item arrived damaged. Raise a request and we’ll make it right.
    🔘 Report Delivery Damage
     
  4. Track Exchange Status – Check the progress of your exchange request anytime.
    🔘 Exchange Return Status 
     
  5. Request a Return Pickup – Returning an item? Schedule a pickup at a time that’s convenient for you.
    🔘 Request Pickup
     
  6. Return at Store – Visiting us? Submit your return request in advance for a faster in-store experience.
    🔘 Return in Store
     
  7. Missing Spare Parts – Missing a spare part? Request spare parts free of charge, delivered straight to you.
    🔘 Request Spares
 

Looking for more support options?

Please visit our Customer Service and select the option that addresses your question or issue, and get connected to a friendly coworker.
To access 24/7 support, kindly chat with our chatbot (click on the yellow icon at the right hand-side bottom of the webpage).

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