Self-service options
We’re here to make your IKEA journey simple and stress-free. Easily track, update, or resolve your order requests—anytime, anywhere.
1. Track and manage your Order: See exactly where your order is!
Note: You’re seeing the same order status that our customer support team can see.
Click here: IKEA family member & Non-IKEA family member.
Note: You’re seeing the same order status that our customer support team can see.
Click here: IKEA family member & Non-IKEA family member.
2. Reschedule Order: Need a different date? Reschedule your order.
Click here: IKEA family member & Non-IKEA family member.
Click here: IKEA family member & Non-IKEA family member.
3. Delivery Damage: Item arrived damaged? Let us know.
Click here: IKEA family member & Non-IKEA family member.
Click here: IKEA family member & Non-IKEA family member.
4. Request a Return (Change of Mind): Book a Pickup time that suits you to return article.
Click here: IKEA family member & Non-IKEA family member.
Click here: IKEA family member & Non-IKEA family member.
5. Track my Case: Log in to your IKEA Family profile, and track the status of exchange/return cases.
Note: Only IKEA Family members can check their case status.
Note: Only IKEA Family members can check their case status.
6. Order Spare Parts: Missing some Spares? Order spare parts free of charge, delivered at your doorstep.
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