Why is my order split into two different deliveries?
Our goal is to ensure the prompt delivery of your products. Nevertheless, variations in stock locations—some items being nearby store and others in from different store —may impact delivery shipments.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Orders up to 20 kg are delivered as parcels, while heavier items over 20 kg are delivered as truck!
Read moreIf something is missing after delivery or from IKEA Click & Collect or a pick-up point, make sure to first check if your order has been split into multiple deliveries, as the missing item might still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service either online or in-store.
Read moreYour ability to place an order is affected by stock availability at your nearest store and subject to the availability of timeslots.
Read moreThis delivery option is best when you have larger orders that require professional handling and placement or if you prefer not to handle heavy or bulky items yourself. A delivery driver will bring your order into your home and place it in one room of your choice.
Read moreParcel Delivery is ideal for smaller orders, such as decoration items, textiles, picture frames, and other home décor accessories.
Read more