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Can I cancel my order?

Yes, you can. Provided the request is made at least 24 hours before the scheduled delivery date to receive a full refund of the delivery charges.

Sometimes plans change, and that’s absolutely okay! You can cancel your order before 24 hours of the scheduled delivery date to receive a full refund, including delivery charges. If the order has already been dispatched, you may choose to decline it at the time of delivery. Upon returning, once your cancellation request is validated, our team will process the refund.
To cancel your order, please follow the below relevant link:
For IKEA Family: You can easily manage your orders by logging into your account. 
For Non-IKEA Family: If you're not an IKEA Family member, please reach out to us. We are happy to help you.
  • WhatsApp: You can contact us through WhatsApp: 917965088859.
  • Chat: Our chatbot is available 24x7. Click on the chat icon located at the bottom right corner of the webpage to start a conversation.
  • Call: Reach out to us at our toll-free number 1800 419 4532. We are available on all days of the week including weekends and public holidays.
  • Email: You can email us anytime at: customer.support.in@ikea.com. Our team will get back to you within 24 hours.
 
Please note:
  • If your order is cancelled after dispatch, you'll receive a refund for the products, while service charges will remain non-refundable.
  • Your refund will be credited to your original payment method within 6 business days for online (14 days if NEFT/RTGS) purchases and 14 business days for in-store purchases.
 

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