Can I add, modify or change articles in my online order after payment?
Once an order is placed, it is not possible to add, modify or change articles in the order.
We know plans can change.
However, once your order is placed, our team gets started on preparing it for you right away – so adding, modifying, or changing items isn’t possible at this stage. That said, we’re always here to help if you’d like to explore other options or place a new order.
If you need to make any changes to your order, you can cancel the current order and place a new one with your preferred articles. To make it easier for you, we would suggest you select Digital Refund Card as the refund method. It allows the amount to be credited faster than the original payment method – just to let you know this, if you want to place a new order. To cancel your order, please choose a relevant option:
- For registered IKEA family members, please click here (Log in to your IKEA Family profile, and manage your orders).
- For non-IKEA family members, please click here (Track your order using order number, and email or phone number).
Note: Refund to Digital Refund Card may take a maximum of 30 minutes, whereas refund to the original payment method is 6 business days.
Did you find this useful?
Thank you for your feedback!
What particular parts of our articles do you find unsatisfactory or unhelpful?
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
The text is confusing to understand
The text is not relevant to my question
The text is relevant but not helpful
The text is too long or too short
Thank you for your feedback!
Was the article not helpful? Try one of the related articles below.
Your order details are just a click away.
Read moreYou can use an IKEA gift card or refund card when shopping online by adding your items to the cart, choosing delivery or collection, and selecting the gift card option at checkout.
Read moreWhether you’re buying a new kitchen or just an IKEA meat balls, there are many ways to pay. Your preferred payment method may vary depending on where you shop and what you’re buying. You can use a variety of popular easy and convenient payment options to pay for your IKEA purchase.
Read moreIf something is missing after delivery or from IKEA Click & Collect or a pick-up point, make sure to first check if your order has been split into multiple deliveries, as the missing item might still be on its way. If you find that items are still missing from your order, please contact IKEA Customer Service either online or in-store.
Read moreIf a product has been delivered to you in a damaged state, please report this as soon as possible through 'Track & manage my order' or by reaching out to IKEA Customer Service either online or in store.
Read moreThis guide explains the step-by-step process for our Interior Design Advice service, from initial preparation to receiving your final recommendations.
Read more